Summary
Overview
Work History
Education
Skills
Interests
Equity markets
Timeline
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Aron Samuel Raj D

Customer Support Executive
Chennai

Summary

Driven Customer support executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Customer Support Executive

Ekam ultra farms PVT LTD
Banglore
03.2021 - Current
  • Listened to customers' questions and concerns to provide answers or responses.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Associate of Arts - BCA

Madras University
India
01.2017 - 01.2019

Skills

Customer Inquiry Management (CIM)

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Interests

Equity markets

Equity markets

An equity market is a market in which shares of companies are issued and traded, either through exchanges or over-the-counter markets. Also known as the stock market, it is one of the most vital areas of a market economy. It gives companies access to capital to grow their business, and investors a piece of ownership in a company with the potential to realize gains in their investment based on the company's future performance.

Timeline

Customer Support Executive

Ekam ultra farms PVT LTD
03.2021 - Current

Associate of Arts - BCA

Madras University
01.2017 - 01.2019
Aron Samuel Raj DCustomer Support Executive