Arpan Bag
Business Development, Operations & Partner Management
Kolkata
Summary
Dynamic and results-driven professional with over 10 years of comprehensive experience spanning business development, operations, last-mile logistics, and client relationship management. Demonstrated success in B2B environments, with a proven ability to drive strategic growth, streamline operations, and lead high-performing teams. Adept at partner onboarding, market expansion, and fostering long-term client relationships. Known for strong communication, analytical thinking, and operational excellence, with a background in top-tier logistics and service-driven organizations.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Deputy Manager – Operation & Partner Management
Loadshare Networks Pvt Ltd
01.2022 - Current
- Lead end-to-end client management for top-tier e-commerce and retail platforms including Flipkart, Reliance Jiomart, Meesho, Decathlon, Shiprocket, and Nykaa.
- Manage and mentor a team of 16 direct reporters across multiple territories, ensuring excellence in last mile operations, client servicing, and partner coordination.
- Strategically designed and rolled out 28 new logistics partner networks across the Eastern region, contributing to network scalability and market penetration.
- Drive operational efficiency through streamlined processes, enforce SLA compliance, and spearhead initiatives aimed at regional business growth and service quality improvement.
Senior Business Development Executive
Gati Kintetsu Express Pvt Ltd
12.2019 - 12.2021
- Drove revenue and customer base development across South Kolkata, South 24 Parganas, Burdwan, and Purulia
- Spearheaded network expansion initiatives and B2B relationship strategies
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified untapped markets by conducting thorough research on emerging trends and incorporating findings into targeted sales campaigns.
- Improved business performance by consistently surpassing revenue targets through proactive lead generation and relationship management.
- Mentored junior team members to improve their skills in sales, negotiation, and relationship building for overall team success.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed winning RFP responses that showcased the company''s strengths while addressing specific client requirements effectively.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Channel Management Executive
XpressBees
07.2018 - 11.2019
- Oversaw last mile operations and channel partner performance across West Bengal and Andaman & Nicobar Islands
- Played a key role in partner onboarding, and territory expansion
- Streamlined operations for improved efficiency and cost savings through process optimization.
- Mentored junior staff members in professional development, contributing to an overall positive work culture within the organization.
- Assisted in recruiting, hiring and training of team members.
Channel Management Executive
DTDC Express Ltd
11.2017 - 07.2018
- Managed the North Kolkata territory, driving client acquisition, revenue growth, and service expansion.
- Focused on network development by identifying and onboarding new partners to strengthen last mile delivery capabilities.
- Oversaw channel partner performance, ensuring alignment with operational standards and customer expectations.
- Played a key role in improving service quality and building strong client relationships within the assigned region.
Senior Marketing Executive
BharatMatrimony.com
04.2015 - 10.2017
- Successfully converted high-quality leads into premium memberships through strategic marketing initiatives and personalized outreach.
- Ensured exceptional client servicing and post-conversion engagement to drive customer satisfaction and long-term loyalty.
- Built and maintained strong relationships with clients, resulting in increased retention rates and repeat business.
- Collaborated cross-functionally with sales and support teams to deliver seamless client experiences.
- Analyzed campaign performance and client feedback to continuously refine marketing strategies and improve conversion metrics.
Front Office Executive
Hotel Jayshree Inn
08.2013 - 05.2015
- Oversaw front office operations, including guest bookings, check-ins/outs, and overall hospitality to ensure a seamless guest experience.
- Managed revenue-related functions by optimizing room occupancy, upselling services, and supporting pricing strategies.
- Took on additional responsibilities of event and banquet management, coordinating logistics, vendor relations, and on-site execution for various events.
- Collaborated with cross-departmental teams to enhance service standards and maintain high levels of guest satisfaction.
- Trained and supervised front desk staff, ensuring adherence to company protocols and a welcoming environment for all guests.
Education
MBA - Marketing
ICFAI University
01.2017 - 01.2020
Bachelor of Commerce (B.Com) - undefined
New Alipore College
01.2013 - 01.2016
Higher Secondary - undefined
Behala High School
01.2007 - 01.2009
Secondary Education - undefined
Shibrampur Nanilal Vidyapith
01.2006 - 01.2007
Skills
Network Expansion
Accomplishments
- Best Individual Performer, Gati KWE, 06/20
- Top Performer, XpressBees, FY 2019
- PAN India Topper, Bharat Matrimony, 06/17
Career Aspiration
To lead high-performing teams in sales and operations while driving strategic growth initiatives, focusing on partner ecosystems and scalable network solutions.
Timeline
Deputy Manager – Operation & Partner Management
Loadshare Networks Pvt Ltd
01.2022 - Current
Senior Business Development Executive
Gati Kintetsu Express Pvt Ltd
12.2019 - 12.2021
Channel Management Executive
XpressBees
07.2018 - 11.2019
Channel Management Executive
DTDC Express Ltd
11.2017 - 07.2018
MBA - Marketing
ICFAI University
01.2017 - 01.2020
Senior Marketing Executive
BharatMatrimony.com
04.2015 - 10.2017
Front Office Executive
Hotel Jayshree Inn
08.2013 - 05.2015
Bachelor of Commerce (B.Com) - undefined
New Alipore College
01.2013 - 01.2016
Higher Secondary - undefined
Behala High School
01.2007 - 01.2009
Secondary Education - undefined
Shibrampur Nanilal Vidyapith
01.2006 - 01.2007
Similar Profiles
Rakesh KRakesh K
Deputy Manager of Administration at Loadshare Networks Pvt LtdDeputy Manager of Administration at Loadshare Networks Pvt Ltd
Bhaskara SBhaskara S
Senior Associate at Loadshare networks Pvt LtdSenior Associate at Loadshare networks Pvt Ltd
RITESH SINHARITESH SINHA
Senior Finance Associate at Loadshare Networks Pvt LtdSenior Finance Associate at Loadshare Networks Pvt Ltd
Ankita Kumari RajakAnkita Kumari Rajak
Associate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTDAssociate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTD
Swati Parvatham GhoshSwati Parvatham Ghosh
Marketing Lead – SEO, Content & Social Media at No Nirvana DigitalMarketing Lead – SEO, Content & Social Media at No Nirvana Digital