Arpan Dutta
Deputy General Manager Sales
Kolkata
Summary
Dynamic sales professional with over 14 years of experience in SaaS and Digital CX, specializing in new business development and strategic planning. Proven ability to deliver exceptional results through concept selling and effective communication of product value propositions to secure stakeholder buy-in. Expertise includes new customer acquisition, key account management, and driving market penetration to expand business opportunities. Successfully managed relationships with large and medium-sized enterprises in the East market and Bangladesh, serving as a trusted technocommercial point of contact.
Overview
3
3
Languages
4
4
Certifications
16
16
years of professional experience
Work History
Deputy General Manager Sales
Pinnacle Teleservices
01.2026 - Current
- With extensive expertise in AI, Digital CX, and CPaaS platforms, I specialize in driving business development and enhancing customer engagement through next-generation conversational messaging.
- In my current role, I help enterprises implement AI-powered chatbots and communication products to accelerate deal cycles and improve customer success. My core responsibilities include developing business plans, implementing new service models, increasing regional market share, and ensuring high standards for service delivery.
- My background in conversational AI would be a significant asset. I look forward to discussing how my experience aligns with enterprise goals.
Senior Sales Manager
Gupshup Technology
07.2021 - 01.2026
- Focused on driving sales for digital CX and CPaaS platforms in new business development roles. Drove improved customer engagement through innovative conversational messaging technologies. Guided enterprises in creating superior communication products tailored to client needs. Supported customers in leveraging AI-driven messaging platforms to expedite sales processes.
Regional Sales Manager
Voxvalley Technologies
12.2020 - 07.2021
- Expertise in CPaaS platform sales & business development role.Helping enterprise and brands to build the best in class communication products.Responsible for offering Service Provider products, Enterprise Business Communication products & solutions, CPaaS programmable SDKs & APIs including White labelling.
Sales Manager
Kloudq
05.2020 - 12.2020
- Helping enterprises to digitize their business. Working as their key transformation guide.
- Dealing With Primary and Secondary Sales Automation | CRM | Service Automation | GRC | SCM | Industrial IoT
On Sabbatical
09.2019 - 04.2020
- Medical emergency at home front.
Deputy Sales Manager
Paytm
04.2019 - 08.2019
- Responsible for expanding market share for entire Eastern region and at the same time making significant entry to corporate , Government sector offering wide range of Mobility base marketing solutions.cloud Platform. Helping brands and enterprises to get the full benefit of our digital payment arm Paytm for the consumer delight based campaign, loyalty program, gratification etc.
Enterprise Sales and Business Development Manager
IMImobile
10.2015 - 02.2019
- Responsible for New Customer Acquisition, Engagement & Business Revenues .
- Working Knowledge on SAP CRM & Use of Sales Force Management Functions
- Deal with all SaaS based (Software on demand service) applications.
- Enterprise & Brand Sales.
- Campaign Management
- New Business Development & Key Account Management
- Building relationships for repeat orders & grow business through bundling opportunity in existing Clients.
Assistant Sales Manager
Karix Mobile
05.2011 - 08.2015
- Drive sales initiatives to consistently achieve and exceed targets, ensuring a strong return on investment (ROI) and revenue growth.
Senior Corporate Sales Executive
Reliance Communications
04.2010 - 05.2011
- Working under CWG (corporate wireless group), corporate sales and New businesses development.
Education
MBA/PGDM -
International School of Business, Punjab Technical University
01-2010
B.Com - undefined
Acharya Girish Chandra Bose College
01-2007
XIIth - undefined
West Bengal Council of Higher Secondary Education
01-2004
Xth - undefined
West Bengal Board of Secondary Education
01-2002
Skills
Communication platform experience
Enterprise software development
SaaS expertise
Techno-commercial acumen
b2b direct sales
Sales management
Corporate communications
Cross-departmental collaboration
Relationship building
Customer retention
Customer relationship management
Certification
The Fundamentals of Digital Marketing ( Google Certified)
Interests
Sports-Any kind of physical activity Specifically keen interest in playing cricketGardening-Sharing the flowers fruits and vegetables of my own garden with family and friends gives me joy
Timeline
Deputy General Manager Sales
Pinnacle Teleservices
01.2026 - Current
Senior Sales Manager
Gupshup Technology
07.2021 - 01.2026
Regional Sales Manager
Voxvalley Technologies
12.2020 - 07.2021
Sales Manager
Kloudq
05.2020 - 12.2020
On Sabbatical
09.2019 - 04.2020
Deputy Sales Manager
Paytm
04.2019 - 08.2019
Enterprise Sales and Business Development Manager
IMImobile
10.2015 - 02.2019
Assistant Sales Manager
Karix Mobile
05.2011 - 08.2015
Senior Corporate Sales Executive
Reliance Communications
04.2010 - 05.2011
Xth - undefined
West Bengal Board of Secondary Education
XIIth - undefined
West Bengal Council of Higher Secondary Education
B.Com - undefined
Acharya Girish Chandra Bose College
MBA/PGDM -
International School of Business, Punjab Technical University