Arpan Mahata
Gurugram
Summary
Results-driven IT professional specializing in IT infrastructure management and optimization. Proven track record in troubleshooting technical issues and implementing process improvements to enhance system performance and data security. Transitioning to cloud engineering with hands-on experience in cloud platforms and a strong technical foundation. Aiming to leverage skills in cloud infrastructure and migration to foster innovation and support business growth.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
L1 Desktop Support Engineer
Care Health Insurance Pvt Ltd
Gurugram
01.2025 - Current
- Resolved over 200 critical software and web application issues monthly, achieving 95% customer satisfaction.
- Contributed to network, server, and cloud migrations, reducing system downtime by 40%.
- Trained and mentored more than 15 IT technicians, decreasing onboarding time by 25%.
- Managed IT inventory and security compliance, ensuring 100% adherence to data protection regulations.
Desktop Support Engineer
Evision TechnoServe Pvt Ltd
Noida
08.2023 - 01.2025
- Resolved technical issues for over 100 users, reducing downtime by 25%.
- Configured systems and installed software on more than 50 devices to cut errors by 15%.
- Enhanced network stability by 20% through proactive troubleshooting.
- Managed IT asset documentation, minimizing asset loss by 10% and reducing audit time by 15%.
Scholar Trainee
Wipro Ltd.
Remote
09.2021 - 01.2022
- Deployed and configured over 15 VMs on Azure and AWS, achieving 99.9% uptime for critical applications.
- Managed IAM and Azure AD permissions for more than 50 users, enhancing system security compliance by 25%.
- Reduced deployment time by 15% through collaboration on cloud automation initiatives.
- Completed advanced training in cloud and DevOps, earning certifications in Microsoft Azure and AWS.
Education
Masters of Computer Applications -
Graphic Era Uniersity
Dehradun, Uttarkhand09.2024
Bachelors of Computer Application -
HNB University
Dehradun, Uttarakhand10.2021
Skills
- Python
- AWS
- Command Line
- Web development
- CI / CD
- Git
- Excel
- Application support
- Effective communication
- Time management
Projects
Cloud infrastructure optimization and security enhancement initiative
Tools: AWS, EC2, S3, RDS, Linux, Git, multi-factor authentication, encryption protocols, achieved 99.9% uptime with optimized EC2 configurations, boosted efficiency by 30% using AWS S3 and RDS, enhanced security, reducing breaches by 60% with encryption and multi-factor authentication, streamlined development with Git for version control
Certification
AWS Cloud Practitioner Essential
Timeline
L1 Desktop Support Engineer
Care Health Insurance Pvt Ltd
01.2025 - Current
Desktop Support Engineer
Evision TechnoServe Pvt Ltd
08.2023 - 01.2025
Scholar Trainee
Wipro Ltd.
09.2021 - 01.2022
Masters of Computer Applications -
Graphic Era Uniersity
Bachelors of Computer Application -
HNB University