Arpit Joshi
Noida
Summary
Detail-oriented Finance Specialist skilled in accounts receivable, payable, and financial management. Drives efficiency through process improvements and best practices. Expertise in resolving billing disputes, preparing invoices, and pursuing past-due balances. Demonstrates strong leadership and a commitment to maintaining data integrity while ensuring accurate recordkeeping.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Manager
EXL Service
Noida
06.2026 - Current
- Managed staff schedules to ensure adequate coverage and resource allocation.
- Trained new employees on company procedures and customer service standards to ensure consistent service quality.
- Coordinated team activities to enhance service delivery and streamline operational efficiency.
- Processed billing inquiries and resolved discrepancies for customer accounts.
- Managed invoicing cycles using billing software to ensure timely payment collection.
- Collaborated with finance team to reconcile accounts and maintain accurate records.
- Trained new staff on billing procedures and software usage for operational efficiency.
- Maintained compliance with industry regulations related to billing practices and procedures.
- Supported audits by preparing documentation and reports.
- Collaborated with team members to identify process improvements that increased efficiency and effectiveness.
- Investigated incorrect billings and processed refunds as necessary.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Assisted in managing client billing cycles using NetSuite,Ariba, People soft,D-365 ERP.
Finance Specialist ( O2C )
Genpact PVT INDIA LTD
NOIDA
03.2022 - 06.2026
- Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
- Performed financial and sales analysis and determined best practices to mitigate risk with customers.
- Reviewed accounts monthly to assess aging and pursue timely collection of funds.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Analyzing invoices of clients and auditing them .
- Identified and addressed control issues, maintained effective processes, and compiled data for accurate testing projections.
- Identified and addressed control matters, maintained sound processes and compiled data for testing projections.
- Extracted data from SAP,SQL & People soft tables to prepare and reconcile information.
- Leveraged analytical models to assist with month-end closing cycle.
- Managed invoice processing and ensured timely distribution to clients.
- Collaborated with cross-functional teams to streamline billing operations.
- Reviewed and updated billing procedures for accuracy and compliance.
- Prepared and determined content for financial and business metric reporting.
- Developed and updated databases to track account activities effectively.
- Strengthened and operations by proactively managing and optimizing operations.
- Analyzed billing discrepancies and efficiently resolved customer inquiries to enhance satisfaction.
- Utilized sharp research skills to track down delinquent account information.
Senior Officer
IDFC FIRST BANK
NOIDA
03.2020 - 12.2021
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Solved diverse financial problems through in-depth analysis, enhancing client confidence in financial decisions.
- Resolved issues by conducting root cause analysis and research, leading to improved operational effectiveness.
- Maintained high customer satisfaction by implementing strategies that addressed needs and resolved concerns promptly.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Managed portfolio of accounts and monitored for issues in need of attention.
Internship
Asahi India Glass LTD.
Roorkee
05.2019 - 06.2019
- Managed inventory transfers to target destinations using forklifts and transportation vehicles, ensuring timely and accurate delivery.
- Monitored safety protocols and company policies, resolving issues related to dispatch and operations to maintain compliance.
- Oversaw daily operations and shipping processes, coordinating handling to ensure effective workflow..
Education
POST GRADUATION DIMPLOMA iN MANAGEMENT - Marketing And Sales , Operations
GL BAJAJ INSTITUTE oF MANAGEMENT AND RESEARCH
GREATER NOIDABachelor of Computer Applications - Computer Programming
Swami Vivekananda Subharti University
Meerut Intermediate - Commerce + Arts
JP Academy
MeerutHigh School Diploma -
ST Mary’s Convent Sr. Sec School
BijnorSkills
Billing software
- SAP and ERP system knowledge
- Financial reporting
- People Soft
- Blacksmith
Portfolio Management
MS Excel
Reporting and Data Management
Follow-up Tactics
Payment Coordination
Customer Relationship
Cross-selling expertise
Financial analysis
Audits
Business Intelligence Analysis
Payment Collection
Dispute Handling
Blacksmith Tool
Analytical reasoning
Certification
One day certification in “ Digital Marketing” by Micro small and Medium enterprise(MSME), Govt. of India
One day certification in “yellow belt six sigma” by Micro small and Medium enterprise(MSME),Govt of India
Timeline
Assistant Manager
EXL Service
06.2026 - Current
Finance Specialist ( O2C )
Genpact PVT INDIA LTD
03.2022 - 06.2026
Senior Officer
IDFC FIRST BANK
03.2020 - 12.2021
Internship
Asahi India Glass LTD.
05.2019 - 06.2019
POST GRADUATION DIMPLOMA iN MANAGEMENT - Marketing And Sales , Operations
GL BAJAJ INSTITUTE oF MANAGEMENT AND RESEARCH
Bachelor of Computer Applications - Computer Programming
Swami Vivekananda Subharti University
Intermediate - Commerce + Arts
JP Academy
High School Diploma -
ST Mary’s Convent Sr. Sec School