ARPIT SANTOSH KHARE
Pune
Summary
Accomplished Senior Infra Developer at Cognizant Technology Solutions with expertise in Azure AD and Office 365 administration. Proven track record in successful cloud migrations and user access management. Strong problem-solving skills complemented by a results-driven approach, enhancing operational efficiency and client satisfaction across multiple global projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Infra Developer
Cognizant Technology Solutions
Pune
04.2021 - Current
Senior System Engineer
Rayden Studio Private Limited
Pune
11.2019 - 03.2021
- Provided post-migration support on SharePoint access, shared mailbox access.
- Banner posting on SharePoint for migration (pre and post).
- Provided post-migration support on personal and shared data.
- Provided support on the Distribution List after migration (access and ownership).
- Provided public folder support after migration.
- Worked on the Dynamic 365 application.
- Worked on the Power BI application.
- Provided MFA support to end users (reset password and new creation).
- Worked on the Intune module.
- Ticketing tools used are ServiceNow and Remedy.
- License assignments E5 and E3.
- Created SOPs for Migration Support (Pre and Post).
- I have completed a software testing course from Seed Info Tech (both automation and manual).
- Basic knowledge of AWS (EC2, VPC, S3 bucket, IAM).
- Knowledge of Exchange Server 2013 and 2019.
- Worked on 13 projects with global clients.
- Good enough in PowerShell scripting.
- Handled customer concerns, and escalated major issues to the supervisor.
- Performing tasks related to Active Directory (domain ID creation, granting/revoking access, addition/deletion to/from group IDs, password reset, and domain ID properties change).
- Performing tasks related to the Microsoft Exchange server and O365 (creation, management, deletion of meeting rooms, shared mailboxes, and distribution lists)
System Engineer
Mastercard Technology Pvt Ltd.
02.2016 - 05.2016
- Pro-map Application Management: Performing task for Shared area access permissions from server and AD (Promap application), working for storage space issues on Server disk level, managing user access of shared area
- Home drive access management from AD and application, Home drive movement task on Server
- Disk or container creation on Server with sharing permissions for container and managing access
- Performing task of Shared area creation/Termination/Archive area
- Performing task for Home Drive Movement/DFS Service management
- Global User Access Team: Active Directory Management
- Configure & Troubleshoot Microsoft Office Outlook 2010/2013
- Installation network printer on Windows Server 2012
- Disk/File Encryption, Data Loss Prevention
- Detect security issues, create customer tickets, and manage problems until closure
- Configuration of corporate I phone in enterprise environment
- Managing Air watch Agent for mail configuration in IPhone
- Mobile Device Support (Android/IPhone/window)
- Troubleshooting: Finding out the root cause of a problem and preparing RCA report
- Incident Management: Coordinate with all support team to resolve incidents within the SLA
- Creating, coordinating and managing the incidents
- Preparing report of daily resolved incidents in Excel Sheet
- Handling escalations
- Responsibilities: Exchange + Office 365 Hybrid setup configurations and objects management
- Mail flow - spam filtering, transport rules, mail flow in depth troubleshooting
- AAD Connect server - object level troubleshooting
- Handling Active Directory + Exchange Server + ADFS + Office 365 Hybrid + Lync on-premises
- Identity and access management
- Well versed with the knowledge of Identity and access management FIM 2010 solutions
- MIM 2016 custom workflows, rule extensions, sets, MPRs, workflows, RCDC, MAs and synchronization engine
- Worked in GSM (Global Service Management) ticket tool (IBM Remedy)
- Active Directory Management
- Configure & Troubleshoot Microsoft Office Outlook 2010/2013
- Installation network printer on Windows Server 2012
- Configuration of Avaya desk phone
- Installation of various software's
- Reimage new laptops
- Creating USB Image as MasterCard Standard Boot Image
- Allocation of laptops to new joiners
- Handled Asset management
- Configuration of corporate I phone in enterprise environment
- Managing Air watch Agent for mail configuration in IPhone
- Troubleshooting of Video Conference
- Reimaging of MACBOOK AIR and MACBOOK PRO Laptops
- Providing Remote Support
- Setting up Visitor wireless network
- Configuration and Allocation of Wi-Fi device
- Troubleshooting and diagnostics hardware issues in Laptops
Education
B. E. - Electrical & Electronics Engineering
BITS
Bhopal01.2013
H.S.C. - (XII Std)
D.P.S
Panna01.2008
S.S.C. - (X Std)
D.P.S
Panna01.2006
Skills
- Azure AD Admin
- SharePoint Administrator
- Dynamic 365
- Intune Standalone
- Microsoft Teams admin
- Exchange Online
- Migration from on-premises to cloud
- Office 365 Admin
- Basic knowledge of PowerShell
- Microsoft Azure proficiency
Certification
- Microsoft Certified: Azure Administrator Associate (AZ - 104)
- Microsoft Certified: Identity and Access Administrator Associate (SC 300)
Disclaimer
I consider myself familiar with ITIS aspects. I am also confident of my ability to work in team. I hereby declare that the information furnished above is true to the best of my knowledge.
Hobbies and Interests
- Served as State level player in Handball in 2009
- Acted as Coordinator at College Fest in 2011
- Participate in Cyclethon in Pune
- Visiting historical places
- Listening to music
- Driving Car
Personal Information
Date of Birth: 12/19/90
Timeline
Senior Infra Developer
Cognizant Technology Solutions
04.2021 - Current
Senior System Engineer
Rayden Studio Private Limited
11.2019 - 03.2021
System Engineer
Mastercard Technology Pvt Ltd.
02.2016 - 05.2016
B. E. - Electrical & Electronics Engineering
BITS
H.S.C. - (XII Std)
D.P.S
S.S.C. - (X Std)
D.P.S
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