JAGADESH B S

• Handling RFI, RFQ and RFP for ServiceDesk, Wintel, Cloud solution and Workplace Services
• Worked on couple of project Proposal, solution briefs with innovative solution and recent trending tools with cost effective and efficient deliverable
• Collaborate with internal subject matter experts and technical architects to devise client solutions
• Execute solutions’ presentations, demos, and handle scenario sessions with prospects
• Determine technical risk and issues and suggest mitigation options
• Post proposals worked with existing vendor and got transition with our SME, senior engineers to setup the operation and project as per solution given
• Defined SLA’s and new project proposal as per solutioned to customer and handed over the training with newly formed team
• Designing and creating the new setup of Server setup, New Active Directory setup as per customer requirement
• SCCM, Intune and Monitoring tools setup for managing those setup devices
• Responsible to meet the expected solution during complete transition until steady state to handover to new team
• Responsible to get all existing setup information, process, SOP’s, Technical documents, Project proposals in plan and continue, support Vendor details and end to end details and handing over to new SME’s
• Responsible for facilitation of IT Emergency Bridge calls

- Leading Wintel and SCCM team with best 6 members team to handle the Wintel and SCCM related IT Operations

- Achieved multiple scopes in IT Infra level. Provide best infrastructure fulfillments within time allocated.

- Maintained the healthy, secured environment in Infrastructure on both server and windows workstations.

- Received Multiple customer appreciations and Awards on achieving the SLA and best team role.

- Solved all complex issues with efficient solutions.

- Additionally Worked on VMWare Horizonview VDI Infrastructure, Application packaging(Installshield) to perform the packages.

- Worked as SCCM Engineer and Application packaging Engineer

- Worked on simple to complex application package creation via InstallShield, Flexera admin studio, Microsoft - Appv

- Packages are done with regular updates and version upgrades

- Worked SCCM 2012 R2, SCCM CB and MECM CB latest version

- Performed multiple configuration setup and upgrades and done timely version upgrades

- Performed Application such as vendor, homegrown application packages and deployments

- OS Deployments, Driver package deployments, Application packages and deployment to over client infra Environment such as Workstations, Server and Mobile devices.

- Maintained the secured environment by regular patch deployment, and prompted work on Critical patch deployment and fixes.

- Received Multiple customer appreciation and awards.

- Managed SCCM & MDM team with volume of 12 team members and provided level 1.5 support to the client employees and consultants

- Worked as SCCM Engineer and Application packaging Engineer

- Worked on simple to complex application package creation via InstallShield, Flexera admin studio, Microsoft - Appv

- Packages are done with regular updates and version upgrades

- Worked SCCM 2012 R2, SCCM CB and MECM CB latest version

- Performed multiple configuration setup and upgrades and done timely version upgrades

- Performed Application such as vendor, homegrown application packages and deployments

- OS Deployments, Driver package deployments, Application packages and deployment to over client infra Environment such as Workstations, Server and Mobile devices.

- Maintained the secured environment by regular patch deployment, and prompted work on Critical patch deployment and fixes.

- Handling Airwatch and MS Intune for Mobile device management