JIRA
Arpita Mandal
Technology Consulting Analyst
Bangalore
Summary
Profile Overview
Technology consulting business professional with demonstrated track record in consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
3
3
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Consulting Analyst
Accenture
05.2022 - Current
- Requirement elicitation by conducting Voice of Agents workshops to capture 'Moments that Matter' in the persona journey
- Conducted improvement prioritization workshops with business stakeholders to prioritize key needs, early wins, product roadmap
- Created Fit/Gap Analysis report of key features with the identified solution with epic creation based on feature feedbacks
- Documented future state design details via user story acceptance criteria for the prioritized features in JIRA
- Designing E2E interface wireframes for Relationship Management Portal by implementing salesforce lightning components
- Supported in data cleaning for the data loading process of agent & student data to be done on Salesforce Data Loader
- Created SFDC custom objects, Page layout, custom tabs & assisted in creating case alignment, case escalation rules
- Setting up Salesforce Community for Partner Agent along with assisting in creating role hierarchies for different user personas
- Prepared business requirement document with functional testing to validate user stories & use case scenario using data use cases
- Spearheaded change management initiatives for clients undergoing organizational transformations, ensuring smooth transitions and minimal disruptions to operations.
Product Owner
- Prepared business case, product vision & roadmap document along with framing competitive pricing matrix for the product
- Drafted Product Requirement Documents for WhatsApp API, Freshdesk call transfer, Salesforce CTI plugin for the business
- Created product wireframes (high & low fidelity clickable prototypes), user flow journey & figured milestones in user journey
- Responsive Web Designing (RWD) for optimizing viewing experience, performed A/B testing
- Created SEO optimized landing pages creation, Budgeting for PPC Ads for different conversion rates
- Received Spotlight Award' for saving 20% on implementation expenditures by reducing delivery time
Business Developer
- Community building of Shopify in India with the company as pivot along with handling retainer, referral, key account clients
- Worked on client requirement documentation, prepared commercials & timeline for business along with website testing
Digital Marketing Manager
- Manage CRM tools, strategy driven & research-based approach to qualify inbound leads
- Sales development in SaaS industry, performed online demos, resolved complaints to enhance customer support
- Onboarded 283 participants on company's engagement groups, conducted 29 live sessions
Analyst
- Worked on building the POV for consumer goods industry on Salesforce CG Cloud
- Performed Industry Market Research to understand the need and platform analysis, proposed business use cases
Education
Master of Business Administration - Marketing, Operations, Analytics
IIM Ranchi
BTech - Electrical & Electronics Engineering
NIT Jamshedpur
Skills
Go-to-Market strategy
UI/UX designing
Business & Requirement Analysis
Flow, process diagramming
Problem Solving
Stakeholder Management
Figma
JIRA
Telecommunications
Service
eCommerce
Ed-tech
Cybersecurity
Steel manufacturing
Stakeholder management
Certification
Salesforce Sales Cloud Consultant
Software
Trello
Confluence
Power BI
Figma
Canva
Azure DevOps
Timeline
Consulting Analyst
Accenture
05.2022 - Current
Product Owner
Business Developer
Digital Marketing Manager
Analyst
BTech - Electrical & Electronics Engineering
NIT Jamshedpur
Master of Business Administration - Marketing, Operations, Analytics
IIM Ranchi