Arpita Pandit

Project : Deutsche Bank

• Depth knowledge of import direct payment (open account) & advance payment.
• Work in operation team as lead for trade finance department.
• Transaction Monitoring (TM) by ensuring proper scrutiny of transaction is done as per guidelines laid by RBI.
• Involved in settlement of transactions pertaining to remittance based on swift messages like MT103, MT 202.
• Optimized workflow processes by introducing innovative solutions that resulted in increased productivity within Remittance Processing department.
• Reduced errors in remittance transactions by rigorously following established KPO and proper quality checks.
• Expedited te clearing and settlement process for remittance clients, ensuring timely fund transfers and improved customer satisfaction.
• Developed customized reports for management to review performance metrics of Remittance Processing department periodically.
• Provided training and guidance to new team members on remittance processing systems, contributing to their successful integration into team.
• Ensuring closure of tasks within prescribed TAT.

Deputy Manager - II

• Introduced higher standards for customer service and increased efficiency by streamlining operations, followed through with client requests to resolve problems
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes, maintained low turnaround times for each transaction
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes, checking for discrepancies in remittances informing to the customer
• Scrutinizing documents presented under letter of credit as per letter of credit terms & conditions, UCP 600, ISBP and other applicable regulatory guidelines, processing of export bill collection.
• Expert in trade related swift and payment messages like inward and outward remittance. Knowledge of credit related transactions like packing credit, issuance and advising of letter of credit.

• Created and drafted SOPs for new team member
• Handled and resolved all written -verbal external & internal queries
• Check all data, find error and trained team member for quality work
• Provided training to new team member that enhanced overall quality work
• Achiever customer expectation by fulfilling turnaround time.

• Understanding process flow & adhering to turnaround time
• Maintaining quality as per client agreement & Floor support for critical transaction
• Coordinating with training department percolating new learning to team members for new tasks.

• Responsible for handling clients & the projects
• Involved in coordinating projects from inception to completion
• Communicating with project Manager to report on project basis
• Expert in trade related swift and payment messages like inward and outward remittance
• Knowledge of credit related transactions like packing credit, issuance and advising of letter of credit.