ARPITA SAHA
Gurgaon,India
Summary
Digital Leader | Entrepreneur | Transformation Expert | Tech Enthusiast
A strategic Business Operations Excellence Leader with focus to accelerate business growth and a proven track record in successful delivery of multi-year multi-million transformative projects
Overview
1
1
Certification
Work history
Vice President & Head Process Automation & BPM
Max Life Insurance Co. Ltd
- Successfully implemented low-code/no-code automation platform with minimal workflow disruption
- Defined a detailed roadmap with clear roles, responsibilities, risk assessment, and mitigation strategies
- Spearheaded process improvement initiatives using Lean Six Sigma, automation, and design thinking
- Collaborated with cross-functional teams to translate innovative ideas into tangible business outcomes.
Assistant Vice President – Operations
Max Life Insurance Co. Ltd
- Led a revolutionary redesign of Policy Servicing (5 lac transactions/year), leveraging technology to enable instant servicing to reduce TAT and save over 50% in costs
- Spearheaded a Black Belt project, inspired by Digital India, to implement the first-ever paperless policy servicing journey in Branch Offices
- Architected a digital surrender & freelook process through the website, leading to a ~113 crore revenue saving in just one year.
Chief Manager - Operations and Policy Administration
Max Life Insurance Co. Ltd
- Served on a high-level committee for product design, actively influencing and shaping product direction based on market insights and operational viability
- Leveraging Voice of Customer insights, mapped the entire customer life cycle value chain to identify and prioritize policyholder needs
- Established a dedicated Testing Center of Excellence, partnering with stakeholders to implement an automated test bed achieving over 50% automation.
Lead Business Analyst & Transaction Management
Max Life Insurance Co. Ltd
- Developed and implemented a new training program on ULIP that reduced average call time for call center employees
- Enhanced capability of core system (Ingenium) to support the customer and business requirements
- Responsible for gathering business requirements and converting the same into a format interpretable by IT.
Director Operations
ExpNovateur (Start-up)
- Current
- Passionate problem solvers for business growth
- We partner with organizations to unlock their potential
- We guide them in defining strategic direction, mapping customer journeys, crafting innovative software, harnessing data for actionable insights, and automating deployments
- The result - Powerful experiences that propel the organization forward.
Education
Skills
- Process Digitization & Optimization
- Operations & Budgeting
- Program Management
- Business Management & Planning
- Strategic Initiatives
- Testing Strategy & Quality Assurance
- Customer Experience
- Interpersonal Skills
- Product and Process Design
- Executive Management
Certification
- Six Sigma Black Belt Certified
- Certified Scrum Master
- 3 papers, Life Management Institute (LOMA)
Languages
English
Fluent
Hindi
Fluent
Bengali
Intermediate
Affiliations
- Travelling and Modelling
Accomplishments
- Winner of the CEO award title “Woman of Substance”
- Won CEO award for Customer Obsession
- Winner of the CEO award title " People leader"
- Won Project of the Year award on multiple occasions.
Project of the Year Award (3 times)
References
References available upon request.
Timeline
Vice President & Head Process Automation & BPM
Max Life Insurance Co. Ltd
Assistant Vice President – Operations
Max Life Insurance Co. Ltd
Chief Manager - Operations and Policy Administration
Max Life Insurance Co. Ltd
Lead Business Analyst & Transaction Management
Max Life Insurance Co. Ltd
Director Operations
ExpNovateur (Start-up)
- Current
Similar Profiles
ASHISH SHANKAR UPADHYAYASHISH SHANKAR UPADHYAY
Associate Sales Manager at MAX LIFE INSURANCE CO. LTDAssociate Sales Manager at MAX LIFE INSURANCE CO. LTD
Aroonima SinhaAroonima Sinha
Senior Manager Training at Max Life Insurance Co. LtdSenior Manager Training at Max Life Insurance Co. Ltd
Shilson MGShilson MG
Assistant Manager at Max Life Insurance Co. LtdAssistant Manager at Max Life Insurance Co. Ltd
Upinder RoopraiUpinder Rooprai
On-site Experience at EA Sports KoreaOn-site Experience at EA Sports Korea
BHARTI JAGASIABHARTI JAGASIA
Premium Class Cabin Crew at Saudi Arabian AirlinesPremium Class Cabin Crew at Saudi Arabian Airlines