Chakresh Gupta
Pune
Summary
Alumni of Indian Institute of Technology, Guwahati, Dynamic leader specializing in process mining and automation with nearly two decades of expertise in financial services. Spearheads end-to-end automation efforts at Barclays, recognized for delivering multi-million-pound business benefits and pioneering process innovation. Skilled in leveraging advanced analytics, AI, and agile methodologies to optimize process
workflows and stakeholder alignment.
Overview
19
19
years of professional experience
Work History
Vice President, Process Mining and Automation
Barclays Bank PLC
11.2020 - Current
- Company Overview: Technology Captive of Barclays Bank PLC leading Process Mining and Automation for Barclays UK.
- Led the CoE setup for Celonis and established Process Mining as a service for the Bank.
- Currently leading the entire Process Mining and Automation capability for Barclays UK, from demand till delivery.
- Delivered Process Mining implementation on bespoke banking processes across Procurement, Payments, Identity and Access Management, Fraud, Complaints and Customer Onboarding resulting into multimillion pounds worth of value identification and realization.
- Led 13 teams on automation deliveries across UiPath, Workflow, OCR Data Extraction Engines, Custom Machine Learning Solution, etc. in an entrepreneurial setup with target deliveries of multi million GBP Business benefits.
- Defined Goals for the team and create strategies to realize them.
- Responsible for Management Reporting to Senior Management from Operations, Technology, and Change Management.
Lead Business Analyst
Barclays
07.2012 - 11.2020
- Led the team of Business Analysts and enabled them to contribute to E2E Process Automation delivery including Opportunity Identification, Demand Management, Process Discovery, Requirements, User Training, etc.
- Wore different hats from an individual contributor to leading delivery teams.
- Created and Maintained the entire Operating Model for Process Automation CoE from the scratch.
- Implemented the MI dashboard for Process and Bot performance for the entire Bot estate in Barclays.
- Chaired the panel for the selection of new Automation tools and E2E Operating model for the newly onboarded products.
- Single-handedly managed the E2E workflow automation of Account Opening, Maintenance, and Closure process for Wealth and Premier Banking Customers.
Senior Business Analyst
Cotiviti
09.2010 - 06.2012
- Company Overview: Involved in product management and software development for healthcare clients.
- Worked as a product expert for the in-house software products of Cotiviti (Erstwhile CMI) which includes organizing requirement gathering workshops with different stakeholders, Gap analysis, requirements documentation, UI design, Functional testing and project management.
- Developed and implemented a comprehensive health insurance claims underwriting software product from scratch for a US Health care client that allowed to review/pend the entire volume of claims and prevented revenue leakages.
- Led the entire Product Management Suite at Cotiviti including an analytics software to generate pre-canned and custom MI reports.
CRM Business Analyst
Tech Mahindra
Pune
05.2008 - 08.2010
- Configured the COTS application Siebel Enterprise and integrated it with a bespoke application, providing a combinational CRM solution as per the customer requirement.
- Worked as an E2E Business Analyst for the largest project of Tech Mahindra.
- Involved in leading and coordinating the discovery of over 80 major business requirements during business workshops with British Telecom, UK.
Systems Engineer
IBM
Bangalore
07.2006 - 02.2008
- Documented and analyzed requirements from a business perspective; defined current and future operational scenarios, and worked with AT&T, a US Telecom giant, and the IT Architect to ensure proper translation of business requirements to IT solution requirements.
Education
B. Tech - Mechanical Engg
IIT Guwahati
Guwahati, India05-2006
Internship - Microcontrollers Programming
Institute of System And Robotics
Lisbon06-2005
Skills
- Automation and process optimization
- Goal definition
- Center of excellence enablement
- People management
- Business analysis
- Process mining
- Stakeholder engagement
- Strategic planning
- Effective communication
- Problem solving
- Coaching and mentoring
Accomplishments
• Industry Award - Automation and Intelligence Icon 2025 for scaling Process Mining and driving value.
• Board of Directors' recognition - For exemplary contribution and delivering multi-million pounds in value through Process solutions.
• Manager Excellence @Barclays
• External speaking event - Honored as Industry Thought Leader at Celonis Process Intelligence Day, Bangalore.
• Digital badge - Deliver Value with Celonis
• Board of Directors' recognition - For exemplary contribution and delivering multi-million pounds in value through Process solutions.
• Manager Excellence @Barclays
• External speaking event - Honored as Industry Thought Leader at Celonis Process Intelligence Day, Bangalore.
• Digital badge - Deliver Value with Celonis
Professional Highlights
- Awarded the prestigious Barclays Board of directors' recognition for exemplary contribution.
- Spearheading the multimillion pounds value unlocking through Process Mining implementation across business units within Barclays.
- Leveraging the GenAI and Agentic capabilities in Process Mining and Automation to deliver against the bank's strategy to become simpler, better and more balanced.
- Led the Process Automation agenda for Investment Banking Business within the Bank using Hyper Automation capabilities.
- Extensive experience in setting up of the Process Automation Center of Excellence for the Bank and managing the Automation Estate across different Automation tools.
- Pioneered the innovative solution of Automated Invoice Processing using ML based Intelligent Document Processing tool Decipher.
- Pioneered the delivery of 1st ever digital assistant across Barclays.
- Contributed in delivery of more than 1000 bots across 50+ processes resulting into multi million GBP benefits for the bank.
Timeline
Vice President, Process Mining and Automation
Barclays Bank PLC
11.2020 - Current
Lead Business Analyst
Barclays
07.2012 - 11.2020
Senior Business Analyst
Cotiviti
09.2010 - 06.2012
CRM Business Analyst
Tech Mahindra
05.2008 - 08.2010
Systems Engineer
IBM
07.2006 - 02.2008
B. Tech - Mechanical Engg
IIT Guwahati
Internship - Microcontrollers Programming
Institute of System And Robotics