Arpitha M S

• Contributed to revenue generation efforts through proactive lead identification, qualifying prospects, and nurturing relationships until conversion was achieved.
• Collaborated with stakeholders to establish clear goals and objectives, driving successful project outcomes.
• Implemented performance tracking measures to monitor progress towards company KPIs and identify areas for improvement.
• Managed complex projects, coordinating cross-functional teams to meet deadlines and deliver results.
• Coordinated schedules, travel arrangements, and event logistics for executive leadership team members while maintaining confidentiality of sensitive information.
• Created compelling presentations that effectively communicated key business insights to internal and external stakeholders resulting in informed decisions being made quickly.
• Improved client satisfaction, promptly addressing concerns and providing solutions for their needs.
• Provided exceptional administrative support by managing calendars, drafting correspondence, and organizing filing systems for streamlined operations.
• Enhanced team collaboration by facilitating weekly meetings and providing clear communication channels.
• Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
• Accepted payments, issued credits and resolved billing issues.
• Held meetings to communicate new policies and procedures to appropriate personnel.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Drafted common document templates to reduce time spent creating documents from scratch.

 Preparing MIS on daily / Weekly and Monthly basis.

 Collated, analyzed and documented sales executives quarterly and half yearly performance details.

 Generated, maintained and analyzed Sales, Quality and Client Service reports.

 Handling the PAN India Daily Register & Consolidated Reports for Daily activity tracking & Analysis purpose.

 Ensured the preparation & billing of Complex client invoices in compliance with firm policy.

 Sent invoices and account updates to clients.

 Monitored implementation of MIS processes and evaluated their effectiveness.

 Maintained and updated all details of services with distributors.  Measured and developed service level targets against sales.

 Created database reports for management level.

 Generate timely and accurate reports for analysis.

 Handling the back-end operations works.

 MIS reporting by using MS excel at operational level & various MIS.

 Keeping track of performance and delivery reports to maintain high quality standards.

 Co-coordinating with Sale Department regarding Client information. i.e. Product, Category, Amount, Contact Person.

 Generate new customer leads through various channels.

 Proactively identify sales prospects and conduct business development activities.

 Follow up on new leads and referrals to generate business.

 Follow the various internal guidelines and procedures of the bank.

 Ensure customer satisfaction through regular engagement.

 Resolve customer queries/issues and facilitate customer service.