Neha Agarwal
Surat
Summary
Demonstrated expertise in client relationship management through the effective utilization of CRM software to monitor account performance and client interactions. Successfully negotiated contract renewals and pricing adjustments, aligning company objectives with client expectations. Identified growth opportunities within existing accounts while developing strategic plans that enhanced customer satisfaction and loyalty. Managed a portfolio of high-value accounts, conducting regular reviews that improved service delivery and client engagement.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
Work History
Key Account Manager
Zomato
Surat
04.2023 - 04.2024
- Utilized CRM software to track account performance and client interactions, facilitating data-driven decision-making and targeted marketing initiatives.
- Negotiated contract renewals and pricing adjustments, ensuring alignment with company objectives while meeting client expectations and budget constraints.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
Business Analyst
Zomato
Mumbai
02.2021 - 04.2023
- Developed strong relationships with key clients, resulting in improved customer retention and satisfaction levels.
- Managed a portfolio of high-value accounts, ensuring alignment with client needs and business objectives.
- Conducted regular account reviews and strategic planning sessions, leading to enhanced service delivery and client engagement.
- Prepared financial statements for review by management on a quarterly basis.
- Over achieved ads revenue target for consecutive 8 months and ranked in top 3 for mumbai region
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Regional Marketing Manager
Zomato
Surat
01.2020 - 02.2021
- Led training sessions for junior marketing staff, promoting best practices in campaign execution and collaborative project management.
- Established key performance indicators to measure success of marketing efforts.
- Negotiated contracts with vendors for promotional services in the region.
Growth Manager
Zomato
Surat
12.2018 - 01.2020
- Spearheaded growth initiatives by analyzing market trends and consumer behavior, resulting in improved customer acquisition strategies.
- Developed and implemented targeted marketing campaigns that enhanced brand visibility and increased user engagement.
- Collaborated with cross-functional teams to optimize product offerings, ensuring alignment with customer preferences and market demands.
- Executed market research studies to identify new business opportunities, contributing to a 15% increase in market share.
Education
MBA - Marketing And Finance
Jain College
Bengaluru 05.2014 - 06.2016
B.com -
Vanita Vishram Aff From Sndt
Surat 02.2010 - 06.2013
Sd Jain Modern School
SuratSkills
- Client relationship management
- Strategic planning
- Negotiation skills
- Customer retention strategies
- Revenue growth initiatives
- Data-driven decision-making
- Marketing campaign execution
- Vendor management
- Account strategy
- Account performance analysis
Timeline
Key Account Manager
Zomato
04.2023 - 04.2024
Business Analyst
Zomato
02.2021 - 04.2023
Regional Marketing Manager
Zomato
01.2020 - 02.2021
Growth Manager
Zomato
12.2018 - 01.2020
MBA - Marketing And Finance
Jain College
05.2014 - 06.2016
B.com -
Vanita Vishram Aff From Sndt
02.2010 - 06.2013
Sd Jain Modern School