Arshdeep Singh
Mohali
Summary
Dedicated professional with a proven track record of fostering positive work environments, enhancing client engagement, and driving team success through effective communication and problem-solving. Skilled at building strong relationships across all levels of an organization and committed to helping the business thrive. Seeking to leverage interpersonal skills and management experience to bring a fresh perspective to organizational development and team leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Employee Success Manager
NTT DATA
Chandigarh, India
09.2021 - 10.2024
- Led people success initiatives across a 1500+ member delivery team, focusing on holistic employee wellbeing, retention, and cultural alignment during a phase of rapid growth and post-acquisition integration.
- Conducted regular 1:1 check-ins with 100% of delivery team members each month (about 100 employees assigned per team member), proactively identifying concerns and implementing tailored action plans—resulting in a 22% reduction in employee grievances.
- Designed and launched company-wide engagement campaigns (employee recognition initiatives, quarterly celebrations called Noventa , internal newsletters), increasing employee participation by 35% year-over-year and improving engagement scores by 30%.
- Developed and presented real-time employee sentiment dashboards for leadership using data from surveys, exit processes, and engagement tools—enabling quicker interventions and enhancing decision-making.
- Collaborated cross-functionally with Delivery, HRBP, L&D, and Talent Acquisition teams to identify gap areas in experience and communication, driving process improvements in onboarding and performance feedback loops.
- Played a key role in maintaining organizational morale and continuity during Apisero’s acquisition by NTT DATA in 2022, contributing to >85% retention through strategic change management communications and cultural reinforcement.
- Initiated targeted stay interviews and exit apprehension frameworks that reduced regrettable attrition in high-impact teams by 18% over 12 months.
- Contributed to refining the company’s internal branding and values communication strategy, helping align employees with the broader organizational mission, vision, and business goals.
Asst. Lobby Manager
The Park Hotel
Navi Mumbai
07.2020 - 08.2021
- Supervised the front office team, managing 6-10 front office associates, ensuring efficient daily operations and a high level of customer service.
- Coordinated check-ins/outs, reservations, and guest requests, achieving an average guest satisfaction score of 92% during tenure.
- Actively strategized to improve the hotel's ranking on TripAdvisor, driving a successful effort to increase the ranking from No. 9 to No. 2 through enhanced guest experiences and proactive guest engagement.
- Led guest complaint resolution efforts, resulting in a 30% decrease in guest escalations and a 15% increase in guest loyalty through personalized service.
- Worked closely with housekeeping, maintenance, and food & beverage departments, improving interdepartmental efficiency and reducing response time to guest needs by 20%.
- Trained new staff, conducted performance evaluations, and implemented best practices that improved team productivity by 15%, based on reduced guest complaints.
- Monitored and adjusted room occupancy and rates in collaboration with the revenue management team, increasing occupancy during low-demand periods by 8%.
- Assisted with front office budgeting, inventory management, and ordering supplies, helping to cut operational costs by 10% while maintaining service quality.
- Played a key role in achieving 85-90% occupancy on average and contributed to exceeding annual revenue targets by 12%.
General Management Trainee (Front Office)
NTT DATA
Navi Mumbai, India
07.2018 - 06.2020
- Managed daily operations of a busy 80-room hotel, overseeing an average of 100+ guest interactions per day.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues, contributing to a 90% guest satisfaction rate and a 15% reduction in guest complaints during tenure.
- Assisted in overseeing front desk operations, including check-ins/outs, reservations, and guest requests, improving check-in efficiency by 20%.
- Led a team of 4-6 front-office staff, providing guidance and training to enhance team performance and boost productivity by 25%.
- Collaborated with other departments (Housekeeping, Maintenance, Food & Beverage), ensuring effective communication and a 20% improvement in interdepartmental response times.
- Participated in cross-functional training, enhancing operational knowledge and improving departmental coordination, which helped reduce operational delays by 10%.
- Monitored room occupancy and rates, contributing to a 5% increase in room occupancy during off-peak seasons by assisting in strategic pricing and reservation management in tandem with the sales department.
- Gained comprehensive insights into hotel operations, customer relations, and team leadership, which led to my promotion to Assistant Lobby Manager within 12 months.
Education
BSc. - Hospitality & Hotel Administration
Institute of Hotel Management
06-2018
AISSCE - PCM
VB International School
04-2015
AISSE -
BBMB DAV Public School
04-2013
Skills
- Employee Engagement & Wellbeing Programs
- Cross-Functional Team Collaboration
- 1:1 Coaching & Support Conversations
- Stakeholder Management & Business Partnering
- Internal Communications & Culture Building
- Event Planning & Initiative Execution
- People Data Analysis & Leadership Reporting
- Change Management & Post-Acquisition Integration
- Guest Experience & Service Excellence
- Team Supervision & Staff Training
- Conflict Resolution & Complaint Handling
- Reputation & Satisfaction Management
Certification
Design Thinking
Communications Masterclass
Mulesoft Integration Associate
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Employee Success Manager
NTT DATA
09.2021 - 10.2024
Asst. Lobby Manager
The Park Hotel
07.2020 - 08.2021
General Management Trainee (Front Office)
NTT DATA
07.2018 - 06.2020
BSc. - Hospitality & Hotel Administration
Institute of Hotel Management
AISSCE - PCM
VB International School
AISSE -
BBMB DAV Public School