Heena S

Demonstrated technical expertise in SCCM, Azure, Active Directory, and Citrix.

• Executed installation and testing of operating systems, applications, and updates.
• Provided service desk support through hardware/software troubleshooting and network diagnostics.
• Coordinated team efforts to manage workloads and enhance cross-functional communication.
• Leveraged tools such as ServiceNow, Bomgar, and LogMeIn for efficient support.
• Supported end-user devices across Windows, macOS, Linux, Chrome OS, Android, and iOS environments.
• Utilised VPN and Intune to optimise remote access and device management.
• Implemented TCP/IP networking solutions to improve connectivity and performance.

• Facilitated real time refunds/credits to customers for returned merchandise meticulous attention to details and adherence to the company's policies and procedures
• Implemented strategic enhancements to the process through identifying erroneous approvals, duplications of data, double refunds and fraud claims.
• Maintained accurate records of all data collected during analysis processes.
• Implemented strategies to take advantage of new opportunities.
• Extraction analysis of crucial reports, contributing significantly to data-drive decision making

Supported sales audit for 9 months.

• Performed audits of operational and financial areas to check for compliance.
• Investigated customer complaints related to sales issues, resolving conflicts where possible.
• Analyzed customer transaction data to identify trends, areas for improvement, and discrepancies.
• Analyzed balance sheets for mistakes and inaccuracies.
• Posted financial data in Excel spreadsheets, and managed inventory.
• Gathered banking transactions via statements, recorded activity in Excel format, and reconciled balances.

Digital Risk Management: 6 Months

• Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.

• Created, analyzed, and validated detailed functional specifications.

• Reviewed risk management database reports for compliance, and fraud prevention.

• Defined business requirements, and reported them back to stakeholders.

Site QA: 2 months.

• Provided technical support for users experiencing issues with the company's website or apps.

Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.

Reviewed industry and social trends to forecast future demand for green products.

Successfully integrated websites to work with social media.

SMA (Store Merchant Application):

• Creating Purchase Orders.

• SMA Control Inquiry.