Arthi Srivastava
Hyderabad
Summary
Results-driven professional with 16+ years of experience in leadership, strategic planning, and operational excellence. Proven ability to support senior management in achieving ambitious business goals through effective resource coordination, team leadership, and process optimization. Highly organized in managing operations to consistently meet business and service delivery demands.
Expertise in driving team efficiency, quality management, innovations, business transitions, transformations, and continuous improvement programs. Skilled in managing pilot operations, Code Red and Code Yellow processes, and establishing strong quality and training frameworks. Adept at leading employee engagement initiatives that enhance team motivation, foster a positive work culture, and improve overall performance metrics.
Overview
16
16
years of professional experience
Work History
Deputy Manager
Deloitte
03.2025 - Current
- Leading the team of BRC Specialists (Contractor, Associate Analyst, Analyst, Senior Analyst, and Assistant Manager) and acting as a backup for my Manager.
- Guiding the Assistant Managers in leading teams, identifying issues, presenting solutions proactively, determining the best course of action through analysis, gathering input, and driving through to problem resolution.
- Overseeing and guiding AMs on multiple projects regarding team's headcount, recruiter alignment, efficiency, utilization, quality, compliance, performance and recognition details published at different frequencies for better visibility of the team to ISU and US leadership.
- Continuing to work towards optimum and effective utilization of the teams.
- Leading the ServiceNow Upgrade Testing for different places: Washington DC, Australia, Xanadu.
- End-to-end headcount transition planning and implementation from US to ISU.
- Forward-thinker, proactive analyzer and planner on multiple firm level transformations that needs to be managed within the team.
- Consultative approach towards clients with a proven ability to influence others and build strong relationships across multiple stakeholders.
- Responsible for managing the careers of the team members by sharing timely feedback and conducting regular reviews.
- Maintaining a transparent framework for evaluating and rewarding performance against individual, team, and organizational objectives.
- Managing the reward & recognition budget details on a monthly basis
- Led cross-functional teams to drive process improvements and operational efficiency.
- Developed strategic plans to enhance client service delivery and satisfaction.
- Interviewed candidates for Assistant Manager and Contractor roles. Trained 5 AMs in the past 2 years
- Providing one-on-one coaching and counseling, identifying career and professional development opportunities for team members, and providing direct reports to leadership to achieve work objectives, improve performance, and enhance skills.
- Providing reports on a needs basis to the leadership team to maintain efficiency.
Assistant Manager
Deloitte
09.2021 - 02.2025
- Led two teams: Non-Offer Activities - Experienced Hire, Campus Hire, and Coordination Campus Hire team.
- Interacting directly with recruiters, hiring managers, and stakeholders to understand the business requirements for all phases of the interview process and strategies.
- Managing US stakeholders, US analysts, senior analysts, and contractors working as coordinators and schedulers.
- Understanding defined US market attributes to assist in developing recruiting strategies and working closely with US Coordination, US counterparts.
- Successfully transitioned the Campus Compliance Review task from US recruiters to our ISU Campus team.
- Monitoring, guiding, supporting, and encouraging the team members to focus on their self-development, and to take initiatives to improve their performance and skills.
- Responsible for managing the careers of the team by sharing timely feedback, conducting regular reviews, and monitoring their metrics, scorecards, quality adherence, and compliance adherence within Experienced/Campus Hire teams.
- Initiated various projects to develop world-class processes and tools for the recruiting function. Created the Learners Path programme to upskill team members based on their developmental areas, led Power BI projects for multiple dashboards, and transitioned manual Excel immigration work to a SharePoint site for better reporting and analysis.
- Streamlined project management processes to enhance team productivity and collaboration.
- Worked as a Lead tester for Salesforce to ServiceNow transition, implementation of different insights that helped in maintaining transparency across the workforce queues and improved intake volumes reporting to US stakeholders.
- Introduced a detailed quality audit plan and enhanced team's quality of work from 78% to 99%.
- Created an efficiency report for the entire ISU BRC team that provided Leadership with visibility of the team's accurate utilization. This also helped in cross-utilizing our team members' bandwidth to support different GIGs.
- Managing staffing plans across ISU-BRC businesses, understanding the firm's needs and functions, and enforcing process adherence and compliance by the team.
- Collaborating with the firm's leaders on the Talent Managing Director's visit schedule plan for India.
- In 2021 until 2023, led the Candidate Relationship Management process for the Experienced Hire (Tax and Consulting business) and Campus Hire team independently, and also led the Experienced Hire - EA, Audit, Advisory, and GPS businesses due to other leads' HC shrinkage.
- Worked towards the optimum and effective utilization of the team members. Improved the Campus Hire team's volumes to 100% in FY23 when compared to FY22.
- Maintaining a transparent framework for evaluating and rewarding performance against individual, team, and organizational objectives.
- Tracking and providing weekly and monthly reports to leadership for the ISU BRC team (approved HC: 185) on attrition, headcount, and raising backfills, training and quality data, and for ISUGC (approved HC: 250+) on volumes, headcount, and compliance (DTE, mandatory trainings, and APR activities) in collaboration with sourcing and non-sourcing leads.
- Successfully achieved 100% contractor to FTE conversions within 6 months of joining the company in FY22 as per the 60:40 ratio of ISU CRM professionals to smoothen and expedite the process.
- Managed access to new and existing professional tools, and later collaborated with and delegated the task to the new lead.
- Planned and executed multiple process and non-process training sessions for the ISU-CRM team to improve the team's knowledge and quality of work.
- Additionally, I managed, supported, and collaborated on any tasks assigned in consensus with other leads.
Operations Lead
Cognizant Technology Solutions
06.2018 - 06.2021
- Worked as an Operations lead since the 1st project in Cognizant.
- Worked for 5 different processes (Team Names: GMS, High Touch, DV360, gVelocity - Get On Google and gVelocity - Partner Support) for Cognizant based on client and operational managers & directors requirement.
- Out of the 5 projects, 2 projects (GMS and High Touch) were handled from the pilot phase and 3 projects (gVelocity -Get On Google, Partner Support & DV360) were handled due to code Red and client requests.
- Handled multiple projects & tasks completely starting from Recruitment, People Management, Team Shrinkage, Team task Completion on a Daily basis, preparing presentations for Client meetings, Handling Weekly Business Review meetings, Multiple Queues/Cases management, Quality management and Client Management.
- In the pilot phase, interacted directly with Recruiters & Hiring Managers in understanding the Business requirement for all phases of the interview process and strategies.
- Initiated projects that helped the agents & SMEs to start working independently, maintaining all the metrics in Green within a quarter's time. This performance helped cognizant to grow 4 teams headcount to more than 100% (GMS, High Touch and gVelocity - Partner Support & Get On Google).
- Mentored every agent and SME to upskill themselves to become an individual contributor to the team.
- Evaluated and rewarded performance for individual contributors and team.
- Managed different shift processes single handedly (8 hours, 16 hours & 24 hours projects). Always available for the team as and when required (worked in all shift hours for about 24-72 hours as well).
- Company Overview: Cognizant Technology Solutions, Hyderabad - India - Operations Lead
Acting Operations & Quality Lead
Accenture Private Limited
03.2017 - 05.2018
- Worked as a quality lead for gTech publishers NA vendor operations, driving the team metrics and training the team on different workflows and quality parameters.
- Groomed POD leads and analysts on Quality parameters.
- Improved the quality of the response from 50% to 90% that in turn helped the analyst to maintain their CSAT scores >=90%.
- Improved workflow scores from 30% to 95%.
- Helped AdX team to launch a new support channel (Chat process).
- Conducted deep dive sessions on a weekly basis to improve analysts understanding on how to handle their cases.
- Provided one on one feedback to analysts to improve and grow in the process.
- Increased the case productivity >100% by showing quality improvement scores (from 50 cases to 110 cases per week).
- Company Overview: Accenture Private Limited, Hyderabad - India Acting Operations / Quality Lead
Knowledge Management Expert / Training
Accenture Private Limited
10.2016 - 03.2017
- Drove 2 value added projects for Google (Hercules Knowledge base, Grapevine).
- Trained analyst on YGT project and reduced the error rate to < 10%.
- Created more than 25 Knowledge base articles for Doubleclick for Ad Exchange that helped the analysts to minimize their troubleshooting time from 7 hours to 1 hours.
- Created training decks for the team as and when required.
- Conducted PBL sessions for BQ analysts that improved their performance metrics to get out of the code red situation.
- Company Overview: Accenture Private Limited, Hyderabad - India Knowledge Management Expert / Training
Corporate Digital Marketing Analyst
Accenture Private Limited
07.2015 - 10.2016
- Provided technical support to the publishers from North America (NA) region on Doubleclick for Ad Exchange and worked as 1st point of contact for case validations.
- Worked on troubleshooting, DFP Core, AdX Core, Deals, Video cases.
- Simultaneously worked in routing team to set the parameters for AdX pilot batch.
- Mentored newbies on the floor w.r.t cases, quality and workflow.
- Worked as the POC for analysts case validations.
- Always achieved the metrics and was ranked in top 3 list.
- Certified on DFP, XSM and AdX product by Google.
- Company Overview: Accenture Private Limited, Hyderabad - India Corporate Digital Marketing Analyst
Associate Software Engineer
Apollo Health Street
05.2013 - 02.2015
- Worked as an Analyst and Trainer for HealthCare Interface Implementation team.
- Worked on more than 30 projects with Big Hospitals like Pioneer Medical Group, Florida Health Care Plans, LabCorp, Quest, etc.
- Created interfaces in ConnectR for Orders and Results between Enterprise Electronic Health Record (EEHR) and Laboratories.
- Trained and mentored newbies on different applications (AEPM, EEHR, ConnectR) and projects.
- Cross trained different teams on Health Level 7 (HL7), SQL and JavaScript language to understand and write the code in ConnectR.
- Created interfaces in ConnectR for Registration, Scheduling and Charges between AllScripts Enterprise Practice Management System (AEPM) and Enterprise Health Record (EEHR).
- Trained on Six Sigma - Yellow Belt Course.
- Company Overview: Apollo Health Street, Hyderabad - India Associate Software Engineer
Practitioner / Quality Lead
IBM Daksh
08.2012 - 04.2013
- Worked as Practitioner/Quality Analyst for the pilot batch of Go Mobile Division for Google (Client of IBM).
- Create mobile websites for customers all across the globe. (HTML/CSS based process).
- Was promoted as a Quality Analyst in the first month.
- Handled the MSites request sheet shared by the client.
- Audit the sites done by agents in the team.
- Client Interaction on daily basis.
- Worked with the US counterparts to increase the quality of the team.
- One on one feedback sessions held with the agents to improve the quality of the websites.
- Provide training to agents on best practices.
- Handled the productivity of the team.
- Involved in VC sessions to improve the tool used.
- Point of contact to handle the tool issues.
- Company Overview: IBM Daksh, Hyderabad - India Practitioner / Quality Lead
Assistant Professor
Keshav Memorial Institute of Engineering and Technology
07.2009 - 08.2012
- Trained students for the recruitment process by coaching them on programming languages like C, DBMS etc and finally evaluating the same.
- Helped the college in achieving 100% job placements for all the 2010,2011 passouts.
- Subjects taught: Formal Language & Automata Theory, Compiler Design, Information Security, C, Distributed Database, Electronic-Commerce, Computer Networks, Computer Graphics, and Database Management System.
- Taught these subjects with a pass percentage of 98.5%.
- Created semester wise Time Tables for CSE & IT.
- Responsible for coordination and training in the labs for CS/IT subjects.
- Trained on OLAT application. Worked on it as an administrator.
- Class Advisor: Mentored the Students.
- Organized different Cultural event such as Organized Patang Utsav, KMIT Evening for final year students.
- Gathered & analyzed the data for college National Board of Accreditation certification.
- Company Overview: Keshav Memorial Institute of Engineering and Technology, Hyderabad - India Assistant Professor
Education
M.Tech - CSE
Shadan Women's College
B.Tech - CSE
Shadan Women's College
Intermediate - undefined
Ratna Junior College
10th Class -
Rosary Convent High School
Skills
- Talent Management
- Innovations Manager
- Transition & Transformations Manager
- IT Management
- People management
- Stakeholder management
- Project Management
- Vendor management
- Risk management
- Conflict management
- Program Management
- Training & Development
Interests
Playing Badminton, Listening to Music and Singing
Certification
- Six Sigma - Yellow Belt - ISO Certified
- Tableau - Certified
- Ad Manager (DFP/AdX) Google certified
- Ad words - Black Belt Google certified
- AllScripts Client Appreciation Letters
- HR - ISO Certified Course - In Progress
Languages
Hindi - Upper intermediate (B2)
English - Bilingual or Proficient (C2)
Telugu
Marathi - Intermediate (B1)
Malayalam - Beginner (A1)
Timeline
Deputy Manager
Deloitte
03.2025 - Current
Assistant Manager
Deloitte
09.2021 - 02.2025
Operations Lead
Cognizant Technology Solutions
06.2018 - 06.2021
Acting Operations & Quality Lead
Accenture Private Limited
03.2017 - 05.2018
Knowledge Management Expert / Training
Accenture Private Limited
10.2016 - 03.2017
Corporate Digital Marketing Analyst
Accenture Private Limited
07.2015 - 10.2016
Associate Software Engineer
Apollo Health Street
05.2013 - 02.2015
Practitioner / Quality Lead
IBM Daksh
08.2012 - 04.2013
Assistant Professor
Keshav Memorial Institute of Engineering and Technology
07.2009 - 08.2012
Intermediate - undefined
Ratna Junior College
B.Tech - CSE
Shadan Women's College
M.Tech - CSE
Shadan Women's College
10th Class -
Rosary Convent High School