ARTI BHAN

Responsibilities

• Act as an interface between the Engineering team and Product stakeholders in the analysis, design, configuration, testing and maintenance of applications.
• Creation of user stories and proper documentation of BRDs, SRS and functional specification documents.
• Analyse the feasibility and development of requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
• Prepare high-level concepts and work closely with the product/Engineering teams to build prototypes and POCs.
• Report on common sources of technical issues or questions and make recommendations to the product team. Communicate key insights and findings to the product team.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.

Responsibilities

• Built strong relationships with field operations across APAC and EMEA region to support business development opportunities and improve service.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Developed and implemented web-based tracking systems for improved monitoring.
• Participated in design and planning exercises for future software rollouts.
• Delivered support training to help customers learn key features of applications.

Responsibilities

• Worked well in a team setting, providing support and guidance.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Strengthened communication skills through regular interactions with others.
• Produced tables, pivot reports and charts for use in key decision-making processes.
• Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
• Planned and led administration of management information system for achieving threshold-level performance.
• Configured and implemented IT initiatives to produce measurable business value.
• Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.

Responsibilities

• To take record of entire retail operations and preparation of financial reports.
• IMPS, Oxygen, Bill Desk, NEFT Settlement and Query resolution
• Reversal to Customer M-pesa Account
• Coordinating with other departments to analyze and present the same for improvement.
• To manage bank operations on daily basis included in M- Pesa.
• All types of coordination between circles and corporate and various vendors.
• Responsible for preparing Aging report circle wise.
• Forecasting revenue.
• Maintain track of service invoice and match with the Contract agreements/Purchase order.
• Leading a team of supervisors, coordinating with vendors.
• To update the team over the Schema, Pricelist, Competition brand in the market.

Responsibilities

• Participating with the account team on early-stage prospect interactions
• Working on the tool HPQC used for Quality Testing.
• A key part of SDLC ( Software development life cycle)
• Hosting additional information gathering sessions with technical members
• Asking the rep with making a go/no- go decision.
• Working with the account team to identify suitable customer references
• Configuring a solution- miniature that can be shown to validate the use case
• Manage a full pre-sale implementation of the product
• Involving professional services, product management and technical support.

Responsibilities

• Worked on Product Development, Documentation, Testing and Implementation.
• Worked on Web Designing & development.
• Worked on designing, coding and debugging applications in several software Languages.
• Evaluation of the developed software to ensure the quality and to check whether it meets the required standards
• Explained the client requirements to the programmers.
• Managing multiple projects.
• Worked on training new entrants.
• Went as a guest faculty to train Administrative officers(KAS)