Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
ARTI SRIVASTAVA

ARTI SRIVASTAVA

Faridabad

Summary

Dynamic training and customer care professional with a proven track record at The Body Shop, excelling in employee development and sales monitoring. Adept at enhancing customer satisfaction and driving revenue through effective communication and virtual training. Recognized for achieving targets and fostering team success in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Deputy Manager – Training, North & INTL Market

The Body Shop
Gurgaon
11.2021 - Current
  • Conduct product and skills training across North India through virtual and in-store sessions.
  • Prepare engaging training presentations and reports for performance tracking.
  • Conduct interviews for pan-India store hiring.
  • Host Instagram Live beauty sessions, and in-store buyer training.
  • Monitor daily sales, and provide feedback for improvement.
  • Provide guidance and support to team members to help them achieve their goals.
  • Prepare monthly progress reports detailing achievements against set targets.

Senior Executive – Customer Care

The Body Shop
Gurgaon
07.2020 - 11.2021
  • Managed post-sales customer queries via calls and email, ensuring high satisfaction.
  • Recovered lost sales from abandoned calls, contributing additional revenue.
  • Resolved issues promptly while maintaining brand integrity.

Senior Sales Executive

Recruitment Cell
Gurgaon
06.2019 - 06.2020
  • Served top clients including E&Y, KPMG, and Deloitte with staffing solutions.
  • Oversaw candidate screening, background checks, and contract drafting.
  • Provided gap training and conducted performance follow-ups on temp staff.

Senior Sales Executive

MakeMyTrip
Gurgaon
06.2016 - 10.2016
  • Sold outbound travel packages and managed operations until client return.
  • Handled calls, emails, and grievance redressal for Indian and international clients.

Senior Sales Executive

Concentrix (Client: MakeMyTrip)
Gurgaon
04.2005 - 06.2016
  • Specialized in international air ticket sales and after-sales service.
  • Received ‘Star Seller Award’ two consecutive years.
  • Managed sales targets, email queries, and inbound/outbound calls.

Sales Executive

MakeMyTrip
Gurgaon
06.2006 - 04.2008
  • Managed air ticket sales and customer care operations.
  • Responded to queries across phone and web, maintaining high customer satisfaction.

Education

Diploma - Tours and Travels

Kuoni Academy of Travels
New Delhi
01.2005

Bachelor of Commerce (B.Com) -

Delhi University
North Campus
01.2005

Skills

Customer relationship management

  • Communication and interpersonal skills
  • Time management
  • Travel industry expertise
  • Product knowledge
  • Positive attitude and patience
  • Employee training and development
  • Sales monitoring and reporting
  • Candidate interviewing
  • Customer service excellence
  • Virtual training facilitation
  • Team building strategies

Certification

  • Amadeus Reservation System (CRS)
  • Worldspan Reservation System (CRS)
  • British Airways Workshop Participant

Hobbies and Interests

Listening to Music, Traveling

Timeline

Deputy Manager – Training, North & INTL Market

The Body Shop
11.2021 - Current

Senior Executive – Customer Care

The Body Shop
07.2020 - 11.2021

Senior Sales Executive

Recruitment Cell
06.2019 - 06.2020

Senior Sales Executive

MakeMyTrip
06.2016 - 10.2016

Sales Executive

MakeMyTrip
06.2006 - 04.2008

Senior Sales Executive

Concentrix (Client: MakeMyTrip)
04.2005 - 06.2016

Diploma - Tours and Travels

Kuoni Academy of Travels

Bachelor of Commerce (B.Com) -

Delhi University

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ARTI SRIVASTAVA