Arumugam R
Chengalpattu
Summary
Dynamic professional with a proven track record at IDFC FIRST BANK LIMITED, excelling in operational strategy and customer service. Adept at leading teams to achieve sales targets and enhance client relationships. Strong communicator and problem-solver, committed to driving performance improvements and fostering team collaboration.
Overview
9
9
years of professional experience
Work History
Deputy Manager - Acquisition
IDFC FIRST BANK LIMITED
Chengalpet
09.2023 - Current
- Led team in implementing operational strategies to enhance customer service efficiency.
- Managed daily banking operations ensuring compliance with regulatory standards.
- Coordinated cross-departmental projects to streamline processes and improve productivity.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Facilitated communication between departments to resolve issues promptly and effectively.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided guidance and support to team members to help them achieve goals.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Achieving monthly sales target and maintained daily sales report
- Better understanding of customer needs and providing best service to customers
Assistant Manager
Axisbank Limited
Chennai
12.2020 - 09.2023
- Managed client inquiries to provide timely and effective support.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated team efforts to enhance customer service initiatives.
Product Sales Executive
Shriram City union finance limited
Chengalpet
03.2016 - 11.2020
- Developed strong relationships with clients to understand their financial needs.
- Presented product offerings to potential customers, highlighting key features and benefits.
- Managed client accounts, ensuring timely follow-up on inquiries and concerns.
- Analyzed customer feedback to improve service delivery and product offerings.
- Secured business by making sales calls within assigned territory by visiting in person, calling by phone, and emailing.
Education
Bachelor of Arts - English
Rajeswari Vedhachalam Arts College
Chengalpet03-2013
Skills
- Operational strategy
- Regulatory compliance
- Customer service
- Project management
- Team leadership
- Sales reporting
- Client relationship management
- Risk management
- Communication skills
- Sales and marketing
- Sales strategics
- Sound skills in sales
- Performance improvements
- Decision-making capacity
- Team building
- Decision-making
- Adaptability and flexibility
- Problem-solving
- Verbal and written communication
- Team motivation techniques
- Employee engagement
- Customer relationship management (CRM)
- Team collaboration
- Time management
- Product and service sales
- Business development
Accomplishments
- MDRT Achiever Award in Axis Bank limited
- Best performer of the year award @ Shriram finance limited
Timeline
Deputy Manager - Acquisition
IDFC FIRST BANK LIMITED
09.2023 - Current
Assistant Manager
Axisbank Limited
12.2020 - 09.2023
Product Sales Executive
Shriram City union finance limited
03.2016 - 11.2020
Bachelor of Arts - English
Rajeswari Vedhachalam Arts College