Arun Dev
Team Leader - Operation
Bengaluru,KA
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over 3 years of experience. Oversees training, documentation and financial reporting. Excellent problem-solving, conflict management and project coordination skills.
Overview
8
8
years of professional experience
Work History
Operations Team Leader
JP Morgan Chase
Bangalore, Karnataka
11.2019 - Current
- Managed teams supporting Risk and Fraud prevention operations for Consumer and Community Banking business of JP Morgan Chase
- Contributed to interviewing process and made new hire recommendations.
- Trained, mentored and directed team of 18 to 20 specialists at various intervals.
- Helped set and manage objectives for quality, productivity and compliance.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
Senior Specialist 3
JP Morgan Chase
Bangalore, Karnataka
02.2015 - 10.2019
- Started as frontline specialist working on client and stakeholders escalations on electronic and non-electronic fraudulent activities
- Worked on strong regulatory & compliance requirements in identifying risk to the bank and making decisions to prevent losses
- Trained and mentored new employees in multiple up-skill sessions
- Worked on projects outside standard deliverables for visibility and traction among other line of businesses supporting the firm's goals
- Took up the role of Relief Team Leader between November 2018 through October 2019 before officially being promoted to Operations Team Leader in November 2019
Frontline Specialist
Aegis Ltd.
Bangalore, Karnataka
08.2013 - 02.2015
- Handled frontline calls for a process that dealt with sales and support of print and digital media
- Involved in tracking of billing, shipping and following up on orders and create a weekly report to be shared with supervisors
- Became proficient in customer satisfaction and timely resolution of issues reported by customers
Education
BBA - Accounts And Finance
07.2021 - Current
Skills
Process Development
Staff Training
Efficiency improvement skills
Quality assurance
Supervision
Innovation and Implementation
Reporting and Analysis
Timeline
Amity University - BBA, Accounts And Finance
07.2021 - Current
Operations Team Leader - JP Morgan Chase
11.2019 - Current
Senior Specialist 3 - JP Morgan Chase
02.2015 - 10.2019
Frontline Specialist - Aegis Ltd.
08.2013 - 02.2015