Shubham Pawar
Mumbai
Summary
Communication & relationship management professional with strong background in enhancing cross functional collaboration. Skilled in establishing strong channels of communication between departments. A skilled Operations Manager is talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive, and constructive feedback to staff members to promote productivity & company loyalty.
Overview
10
10
years of professional experience
Work History
Operations Team Leader
ERGODE IT SERVICES PVT. LTD
Mumbai
03.2014 - Current
- Training new joiners & completing the basic process understanding
- Maintain 99% accuracy with Team Errors
- Process improvement & increase the efficiency of the team to 95%
- Find out the area of improvement & try to automate the monotonous work
- 100% accuracy with manifest files for all carriers.[0% error]
- Work along with the MT & OP team to rectify areas of opportunity to get things automated
- Weekly meeting to address issues & resolve the queries
- FBA Stranded/Removal Notification emails review and action including FBM tasks assigned by the account health team
- Inspire continuous learning, new tasks, and grow in others
- Proactively taking leads on the new projects assigned to OP
- Monitor OP CRONs & actions performed in real-time
- Chegg file prepare, review & share with AH Team
- To check & review Manifest Notification for Ergode Books / Ami Ventures, Inc
- Action on INVALID Manifest Notification for Ergode Books / Ami Ventures, Inc
- To track & follow orders Sent to Virventure , Internal Order issue follow up
- To execute a manual buying account & assign CC
- To coordinate & involve in other operational work to get the process streamlined
- Action on users mistakes & follow up with CS team/Logistics team for escalation order or stop packages
- To prepare & maintain a team roster
- Test order & share feedback with the Website team
- Deliverr.com & Deliverrr.com Books [Shipment review, Order check, Listing On AOB & Amazon.com
- Insertion & Entry update in MA, To remove ASIN from WH Tab, Cross check OTY Zero on AOB & seller central
- Coordinating with vendors via email & chat for resolving the product query
- Coordinating with logistics team regarding the product tracking
- Create the listing on amazon portal
- Coordinating with IT team regarding new implementation in software
- Implemented Key business culture principles, promoting positive, productive workplace environments.
Education
Graduate - commerce
Skills
Service Delivery Strategyundefined
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Operations Team Leader - ERGODE IT SERVICES PVT. LTD
03.2014 - Current
Kalinga University - Graduate, commerce
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