Arun Gnanavel
Health Admin Services Specialist
No 2A/28, 2nd Street Ganapathy Nagar, MMC, Chennai
Summary
Summary
• Highly Analytical Assistant Manager with 10+ years of experience in US Healthcare Industry.
• Skilled in managing daily operations, optimizing workflows, implementing process improvements to reduce denials and increase collection.
• Lead and oversee healthcare teams, with a focus on practice management and optimizing financial performance.
• Collaborate closely with doctors and practice managers to streamline operations and boost cash flow.
• Focus on increasing revenue through efficient management of operational and financial processes.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Health Admin Services Specialist
Accenture Solutions Pvt Ltd
11.2024 - Current
- Joined as an Assistant Delivery Manager to oversee daily operations, managing 3 team leaders and 50+ associates.
- Developed strong client relationships, driving trust and loyalty through exceptional service delivery.
- Fostered a collaborative and innovative work environment, promoting continuous improvement among team members.
- Responsible for task planning, delegation to Assistant Team Leads (ATLs) and Subject Matter Experts (SMEs), and ensuring efficient execution.
- Trained new hires, sharing best practices to maintain consistent service standards across the department.
Team Leader - Revenue Cycle Management
Access Healthcare Services Pvt Ltd
12.2016 - 11.2024
- Led the successful transition for a new client, developing strong relationships and ensuring seamless onboarding.
- Demonstrated a deep understanding of client needs, which resulted in increasing billable FTEs from 12 to 25 within one year.
- Actively contributed to client retention by providing consistent support, anticipating needs, and addressing concerns proactively.
- Managing the operations of the team to ensure smooth workflows are maintained in various sub processes like AR Followup, Denials, Credit Balance, Rejections, Retro Review etc.,
- Monitoring key performance indicators (KPIs) and implementing improvements.
- Day-to-day practice-wise performance evaluation (inflow, collections, rejections, denials, identifying the claims that are nearing the TFL, and sorting them out).
- Creating and nurturing a positive work environment to boost productivity.
- Maintaining a track record of team progress and documenting the same to make accurate reports.
- Mentoring the team members and guiding them to achieve their goals.
- Staying on top of given commitments and coming up with an ETA for practice tasks.
- Managing the work allocation and monitoring the performance of the team.
Senior AR Caller
Omega Healthcare Management Services Pvt Ltd
06.2014 - 12.2016
- As an AR caller, I was responsible for initiating calls to the insurance companies to follow up on the unpaid claims.
- Worked on end-to-end RCM process.
- Identifying trends, bulk issues and escalate to the supervisor
- Reviewing and correcting the denied claims.
- Analyze patients' records, medical history and submit appeals to the insurance.
- Assisted new/ramp users and involved in floor assistance.
Education
B.Tech - Information Techonology
J.N.N Institute of Engineering
Chennai 05.2008 - 05.2012
Skills
- Thorough understanding of end to end US Healthcare RCM process
- Analytics: Formulating AR strategies,
and analyzing denial trends - Project Management
- Process Improvement
- Client Communication
- Problem Solving
- Time Management
Exposure of billing software
I have worked with multiple billing
practice management systems
- EPIC
- E-Clinical Works
- Centricity
- Greenway Intergry
- McKesson MD4
- Clinic Anywhere
- Flowcast
- Cerner
Personal Information
- Blood Group: A1 +ve
- Date of Birth: 09/11/91
- Nationality: Indian
Timeline
Health Admin Services Specialist
Accenture Solutions Pvt Ltd
11.2024 - Current
Team Leader - Revenue Cycle Management
Access Healthcare Services Pvt Ltd
12.2016 - 11.2024
Senior AR Caller
Omega Healthcare Management Services Pvt Ltd
06.2014 - 12.2016
B.Tech - Information Techonology
J.N.N Institute of Engineering
05.2008 - 05.2012
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