Arun Kowshik S
Unit Head
Bangalore
Summary
Professional Summary:
Having 6+ years of experience in handling customer issues through calls, E-mail and chat in efficient way with professionalism.Quickly understanding customers point of view and acting accordingly. Have an experience of 2 years as a team lead with better knowledge and experience to handle a team in efficient manner and produce better results.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Unit Head
Nobroker Technologies
12.2019 - Current
- Overall have an experience of more than 4 years in providing exceptional customer experience.
- I carry an experience of 2 years as an Unit Head, handling a team of 7 members with exceptional results.
- Worked in the servicing department and provided hassle free service to the clients.
- Have experience in handling customer escalations via email and call and providing the appropriate solutions.
- Provided useful insights to the team management which was helpful in cost cutting and process improvement.
- Well experienced in team handling through regular meet ups, monitoring individual performance with right motivation.
Senior Customer Support Officer
24/7.ai
09.2018 - 11.2019
- Dealing with international customers in telecommunication field.
- Providing technical assistance and maintenance for the product.
- Fully aware of process knowledge and adherence to company policies.
- Interacting with multiple customers simultaneously via chat with professionalism.
- Have experience in selling other relevant products related to AT&T Services.
Customer Relationship Officer
HGS Pvt Ltd
06.2017 - 08.2018
- Dealing with domestic customers in a professional manner and satisfying the requirements
- Handling complaints in an efficient way
- Quickly understanding customers point of view and acting accordingly
- Out calling customers in order to resolve their issues and responding through email.
- Created customer support strategies to increase customer retention.
Education
M.Sc Software Engineering -
Sri Krishna College of Engineering & Technology
Coimbatore2016
Skills
Excellent Communication
undefinedAccomplishments
- Awarded Best Unit Head for the Q1,2022 in Nobroker.
- Received Overall performer award in Nobroker.
- Awarded Top Gun award for the best trainee in HGS solutions.
Personal Information
- Date of Birth: 05/12/93
- Gender: Male
Timeline
Unit Head
Nobroker Technologies
12.2019 - Current
Senior Customer Support Officer
24/7.ai
09.2018 - 11.2019
Customer Relationship Officer
HGS Pvt Ltd
06.2017 - 08.2018
M.Sc Software Engineering -
Sri Krishna College of Engineering & Technology
Similar Profiles
Shiek Mohammed FazalShiek Mohammed Fazal
Team Leader – Operations at NoBroker TechnologiesTeam Leader – Operations at NoBroker Technologies
Nikhil KumarNikhil Kumar
Senior Team Lead at Nobroker TechnologiesSenior Team Lead at Nobroker Technologies
Iftkhar AhmadIftkhar Ahmad
Data Analyst - Business Strategy at NoBroker TechnologiesData Analyst - Business Strategy at NoBroker Technologies
Aswani GarugaAswani Garuga
SME Team Leader at Nobroker TechnologiesSME Team Leader at Nobroker Technologies
Tania KhandakarTania Khandakar
GIS Consultant at Wipro LTDGIS Consultant at Wipro LTD