Arun Kumar

• Prospected over 100 potential clients weekly via email, LinkedIn, and cold calling.
• Scheduled 20+ discovery calls per month for the account executive team.
• Maintained a CRM pipeline in Salesforce with over 300 leads.

I worked closely with the Sales and Marketing team to develop and maintain the prospects' database in order to help our clients get more opportunities.

* Used Computer Reservation System to check the Status of the Airline tickets that customers had purchased.

* Guided customers about the tickets they purchased and informed them about the benefits of upgrade.

* Pitched for ancillary such as Travel Insurance and Baggage Protection.

* Helped customers with cancellation, Rebooking and Refunds.

• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
• Set up flights, hotels and ground transportation for individuals and groups.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
• Worked on Computer Reservation System such as Amadeus and Sabre.

• Analyzed Type and Type issues to identify troubleshooting methods needed for quick remediation.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Managed team of number employees, overseeing hiring, training, and professional growth of employees.
• Discussed sales strategies and promotional plans with VP of Sales on regular basis.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Handled number calls per timeframe to address customer inquiries and concerns.