Arun kumar A
North Paravoor , Ernakulam
Summary
To be a part of dynamic and growing Organisations where I can make meaningful contributions towards the betterment of the organisation and which encourages continual learning to enhance my technical skills and apply those to improve the overall efficiency and productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager -Sales
Riya The Travel Expert
Cochin
11.2017 - Current
- Conducted regular follow-ups and monitored sales figures, resulting in improved client acquisition and productivity.
- Developed sales strategies to enhance market presence.
- Pre-planning and ensuring fares levels are competitive in Cochin market.
- Come up with promotional ideas and have a good knowledge about market scenario and competition.
- Informed trade about promotional fares through targeted sales calls and regular distribution of flyers.
- Prepare sales report on Daily and Weekly basis
- Followed up with agents on outstanding issues to maintain strong relationships and ensure timely resolutions.
Team Leader -Quality Control
Riya the Travel Expert
Cochin
06.2010 - 10.2017
- Handled diverse client travel needs by arranging domestic and international air tickets across multiple airlines, providing expert consultation on optimal routing based on competitive fares and preferred airlines
- Promoting and marketing different types of airline promotional fares
- Preparing GDS Mirror ids, Jump in Access, Airline Cappings
- Processed CRS and BSP refunds within established timeframes, ensuring compliance with industry standards
- Maintained high professional standards in airline ticketing, enhancing service quality and client satisfaction
- Dealing with customer queries and complaints
- Providing advice about visas or passports
- Controlled budget allocations to ensure financial efficiency
- Maintaining statistical and financial records
- Promoting GDS consortium
- Selling Holidays and insurance
- Preparing promotional materials and displays
- Analysing Airline ADM, ACM
Sr. Reservation Executive
AL SARH Travel and Tourism
02.2008 - 03.2010
- Delivered customer service in reservation and ticketing for domestic and international clients.
- Facilitated onsite visit for corporate client KUDU, exploring collaboration opportunities to strengthen partnership.
- Supported operations as GSA for Saudi Airlines, enhancing service delivery in Riyadh, Kingdom of Saudi Arabia.
Reservation &Ticketing Executive
Kerala Travels Interserve Ltd
Cochin
04.2007 - 02.2008
Education
B .COM -
M G University
Cochin01-2003
Skills
- GDS ticketing systems
- Knowledge of CRS
- Web-based airline knowledge
- BSP knowledge
- ERP knowledge
- DCA
- Efficient reporting
- Analytical and logical reasoning
- Leadership qualities
- Creative solutions
- Client rapport
- Customer satisfaction
Certification
IATA – UFTAA FOUNDATION
Languages Known
English
Malayalam
Hindi
Arabic (understands at a minimum level)
References
References would be provided on request.
Disclaimer
I hereby solemnly declare that information given above is true to the best of my knowledge and belief. I also understand that any discrepancy found in the above information will render me liable for cancellation of my candidature.
Timeline
Senior Manager -Sales
Riya The Travel Expert
11.2017 - Current
Team Leader -Quality Control
Riya the Travel Expert
06.2010 - 10.2017
Sr. Reservation Executive
AL SARH Travel and Tourism
02.2008 - 03.2010
Reservation &Ticketing Executive
Kerala Travels Interserve Ltd
04.2007 - 02.2008
B .COM -
M G University