ARUN KUMAR D

. Central Reservation System experience

· Client-centered approach with a professional orientation.

· Strong team player with flexibility and a positive attitude.

· Developed business and technical knowledge of pricing and revenue optimization solutions.

· Strong relationship-building, product knowledge, planning, and execution skills.

· Analytical approach to identifying and resolving complex problems.

· Proven verbal and written communication skills.

· Ability to work independently with customers.

· Strong desire to work directly with clients to solve business issues.

· Proven experience in a customer-facing role.

· Strong understanding of revenue management principles and practices.

.Focused approach on Revenue Management tools which generate Revenue by multiple approach.

• Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
• Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
• Worked cross-functionally with various departments on projects.
• Collected performance data on each promotion to better plan future events.
• Developed campaigns, led design and tracked results.
• Experience in Microsoft Windows-based office tools including presentation software, database software and desktop applications. Proficiency in Microsoft Office products: Outlook, Excel, Word, PowerPoint. Abilities with SharePoint and Smartsheet.
• Project and task management, including follow up, setting timelines, ensuring deliverables are complete and meet client standards.
• Delivered expert support and counsel to independent promotional product distributors focused on boosting cross sales and gross upsell profits.
• Independently maintain the relationship with the partner hotels in India and Sub-continent, continuously expand network.
• Identified key entry points to enhance market penetration and maximize returns.
• Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
• Created customer support strategies to increase customer retention.
• Facilitated penetration of key accounts via strategic planning initiatives.
• Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Build and maintain ongoing business relationships and develop methods of customer success management that allow for continuous improvement in customer satisfaction
• Drove operational improvements which resulted in savings and improved profit margins.
• Identified issues, analyzed information and provided solutions to problems.
• Generated reports and communicated results to stakeholders to provide insights into customer success.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Utilized customer feedback to inform changes and improvements to customer success plans.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.

• Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
• Prospected for new Hotel Contract in target areas or demographics to bring Corporate client requirement.
• Documented customer habits and preferences and recommended product and service updates to management.
• Developed and managed plans to grow territory 30% through strong Business relationship with Hotel Partners.
• Reviewed account activity to assess financial status and evaluate discrepancies.
• Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
• Supported key promotions by contacting established and potential customers to discuss offerings.
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• Led projects and analyzed data to identify opportunities for improvement.