ARUN R
Chennai
Summary
Highly skilled Senior Analyst with a strong background in banking operations. Recognized for exceptional collaboration skills and adaptability in fast-paced environments. Expertise in payment transaction management, KYC & customer due diligence, and pre-underwriting analysis. Consistently delivers outstanding results by leveraging teamwork and a solutions-focused approach.
Overview
6
6
years of professional experience
Work History
Senior Analyst
NatWest Group
06.2024 - Current
- Broker Packaging Support Team – (BPST) – (HBO)
- Examine all incoming documents to ensure they meet the specified minimum requirements for completeness and accuracy
- Liaise with brokers regarding the document requirements and resolve any discrepancies, raise requests for supporting information to verify the document
- Maintain accurate records of all verified documents, noting any discrepancies or issues that arise during the verification process
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Customer Service & Operations Analyst
NatWest Group
11.2020 - Current
- Home Buying Ownership- (HBO)- (Payments)
- Set up/ amend/cancel customer direct debit, mortgage Overpayment & BACS payments
- Changing payment debit dates as per customer request
- SME role, support on processing briefing & onboarding
- Managing customer complaints and resolving queries and escalation
- Presented the process to relationship managers and stakeholders, including the process flow and updates
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Mentored junior team members, sharing best process practices and fostering professional development while enhancing overall team performance.
Process Associate
Mr. Cooper
08.2019 - 10.2020
- Home Mortgage (Originations)
- Part of post-closing journey of home mortgage
- Performed auditing and reporting to ensure that all documentation is complete
Education
BBA - Management
Ramakrishna Mission Vivekananda College
01.2019
Skills
- Transaction monitoring
- Payment transaction management
- Pre-underwriting analysis
- Document evaluation
- KYC & Customer due diligence
Accomplishments
- Recognized as the best performer on the team for 2023. Nominated for 2 Spot Ovations and 2 LOVs (Living Our Value Awards) in 2022 and 2023.
- Achieved a 20% reduction in customer complaints by implementing a new redressal method, by proactively flagging potential issues to the team.
- Recognized for collaboration with RPA (Robotic Process Automation) transformation team for working on automation project of team by contributing, developing and documenting best practices for process automation.
Timeline
Senior Analyst
NatWest Group
06.2024 - Current
Customer Service & Operations Analyst
NatWest Group
11.2020 - Current
Process Associate
Mr. Cooper
08.2019 - 10.2020
BBA - Management
Ramakrishna Mission Vivekananda College
Similar Profiles
Ethan SewellEthan Sewell
Personal Banker at NatWest GroupPersonal Banker at NatWest Group
Virag NemethVirag Nemeth
Human Resources Graduate at NatWest GroupHuman Resources Graduate at NatWest Group
Vishal RahejaVishal Raheja
Associate at NatWest GroupAssociate at NatWest Group