Arun Razdan

Work History

Operations Manager at Reliance Jio NHQ

Reliance Jio

Mumbai

04.2022 - Current

Looking after all the Operations & Backend related work & ensuring proper functioning of all the Processes in JIO
Key Responsibilities:
Responsible for ensuring Operations Readiness & Stability & Driving Performance by Monitoring, Supervision & Support of all Locally Operated Channel & S&D Activities
Ensuring effective Resolution at Levels, Populating Learnings & FAQ in knowledge bank & Communication of all Centrally Operated Tasks
Efficient Inbound, Outbound Communication & Collaboration with State teams & Channel Partners
Support & Resolutions for all States & JC teams by Cross Functional Interaction across Business, Enterprise & IT team
Monitoring & Publish Performance KPIs with Key Actionable for Higher Productivity & efficiencies
Define Business rules in coordination with Business Heads to monitor performance
Exception KPI monitoring basis defined Business rules & real time corrective action
Build Channel Predictive alerts to reduce Opportunity Loss & maximise conversions
Proactively Pre- empt & provide Support to State & Field teams on all Aided & Cross functional activities in Daily Operations & Optimize Channel & Customer interface time through Tools, Technology & Training backed by System & Platforms.

Catchment Area Manager

Bharti Airtel Limited

10.2017 - 04.2022

Bharti Airtel Limited is the First Company in the India to launch 4G.It’s a leading global telecommunications company with operations in 20 countries across Asia and Africa
Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers
In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers
In the rest of the Geographic’s, it offers 2G, 3G wireless services and mobile commerce
Bharti Airtel had over 340 million customers across its operations at the end of Sept 2015
Job Description: Catchment Area Manager for the Patel Nagar COCO Store & Patel Nagar Catchment
Key Responsibilities:
Customer Satisfaction, System Management Team Management Catchment Management & Showroom Management:
To manage all the activities related to the Store and work towards the Growth of the Store
To work on people Management and motivate the team to grow further in their career
Understanding customers Queries and help in providing them with World Class services
Work in accordance with the ZORM for Team engagement and RNR for the employees
To manage reports related to the Activation and work on the Reports to achieve maximum Activation
To Work in accordance with TSM at Nearby Catchment for extraction of the Business
Key Achievements:
Awarded as the Best Store Manager for Q1 Q 3 & Q4 by CEO of the Company for the Year 2018
Awarded as the Best Store Manager for the Month of April & May 2018
Awarded as the Best Store Manager by Retail Head in 2019 & 2020 for performing exceptionally in the Zone in the Q1 & Q4
Awarded as the Best Store CRO for the month of December two times by the CEO of Company in 2014 & 2015

Assistant Store Manager

09.2015 - 10.2017

At Sec 50 Noida Airtel Store
Key Responsibilities:
Customer Satisfaction, System management & working on Key KPIs:
To manage all the activities related to the Store with Store Manager & work towards the Growth of the Store
To work with Store Manager on people Management and motivate the team to grow further in their career
Understanding customers Queries and help in providing them with World Class services.

Sales Executive

RDC Airtel Store

10.2013 - 09.2015

Key Responsibilities:
Customer Satisfaction, Target Achievement of all Major KPIs:
To work on all the Important KPIs
Understanding customers Queries and help in providing them with World Class services
Work on the Growth in line with the policies of the Company
Previous work experience: 2.5 Years

Sales Executive

Boyce

02.2011 - 09.2013

Mfg
Co
Ltd
Godrej Group is a diversified group having businesses in various sectors
Godrej Interio has a whole array of Home furniture as well institutional furniture ranging from bedroom sets, dining sets, kitchens, kid furniture, desks, seating systems, open plan office systems ,storage systems shipyards,etc
Godrej Interio has largest retail network in the segment in more than 50 cities of India
In company's flagship LFR- showroom based in Delhi (Tilaknagar) having more than 6000 sq
Ft
Area
Key Responsibilities:
Sales / financial targets, Customer satisfaction, System management & Showroom administration
Managed company showroom and work as a company's PR
Coordinated with Accounts departments for linkage of outstanding and payments
Booked the orders and coordinated with the commercial for the execution of the same
Key Achievements:
Closed a deal of 4.5 Lakhs from a walk-in customer without any discount
Closed a deal for a Institutional Safe worth 3.5 Lakhs from Aptara Pvt
Ltd.

Summary

Overview

Work History

Operations Manager at Reliance Jio NHQ

Catchment Area Manager

Assistant Store Manager

Sales Executive

Sales Executive

Education

P.G.D.B.E - Marketing

B. Sc. - Physics, Chemistry & Math

Skills

Timeline

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