Kanak Jha

Committed to identifying and implementing continuous improvements in the supply chain. Now looking for a new and challenging, one which will make best use of existing skills and experience and also further my personal and professional development.

• Service marketing for CCM Executive, Maruti Suzuki (T.R. Shawney), MSPIN No. 1021238
• Post service follow-up Training, MSIL
• CRM 2.0 Training, Co.

I hereby declare that all the information furnished above is true to my belief.

• Nationality: Indian
• Marital Status: married
• Religion: Hindu

• Maintaining and developing the relation with the client.
• Take quick action on negative feedback to the customer after service.
• Resolve the concerns of dissatisfied customers & converted into satisfied.
• Team handling motivation & education about the work.
• Handling customer complaints & queries.
• Customer Retention, Complaint analysis, Positive response to customer related to Maruti Complaints.
• Send analysis and all report – daily appointment to conversion & daily PSF, customer summary & D to S closure status to General manager on daily basis.