Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ARUN SHARMA

Noida

Summary

Accomplished Sales Leader with 16+ years of expertise in Credit Card and Lending Sales. Proven track record of leading large teams (70+), surpassing targets, and optimizing CRM-driven customer journeys. Adept at stakeholder management and driving digital transformation in financial product sales. Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.

Overview

16
16
years of professional experience

Work History

Senior Manager – Credit Card/PL Sales

Mywish Market Places Pvt. Ltd.
05.2018 - Current
  • Led a 70+ member sales team, consistently achieving 100–120% of monthly targets across multi-bank channels.
  • Resolved high-priority escalations, improving customer satisfaction by 30%.
  • Coordinated with technology and bank partners to optimize product offerings, resulting in a 15% increase in lead conversions.
  • Established strategic partnerships with new vendors to expand distribution channels for credit cards and personal loans, contributing to a 20% growth in monthly lead flow.
  • Negotiated and finalized vendor onboarding terms to ensure compliance, quality, and ROI alignment with business goals.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.

Unit Manager – Sales

SBI Cards
08.2016 - 05.2018
  • Led a team of 25 AROs, improving performance through real-time monitoring and coaching.
  • Maintained high compliance standards and delivered consistent results.
  • Developed effective strategies to improve employee morale, motivation, and engagement.
  • Addressed and resolved customer complaints, ensuring satisfaction and maintaining service quality.

Team Manager

Gaadi.com (CarDekho)
08.2015 - 08.2016
  • Managed sales targets and call quality, ensuring customer satisfaction and process compliance.
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
  • Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.

Unit Manager – Sales

Serco BPO Pvt Ltd. (GE SBI Card)
08.2012 - 08.2015
  • Motivated and guided teams to meet daily/monthly sales targets through performance reviews.
  • Conducted performance reviews for all unit personnel.
  • Provided guidance, coaching, and mentoring to staff members.
  • Maintained accurate records of employee attendance and leave requests.

Unit Sales Manager (Bancassurance)

Birla Sun Life Insurance Co. Ltd.
05.2009 - 07.2012
  • Sold insurance products, acquired new clients, and managed strong client relationships.
  • Monitored individual performance metrics to ensure targets were met or exceeded consistently.
  • Resolved customer complaints in a timely manner while maintaining positive relations with clients.
  • Maintained an up-to-date understanding of industry trends, competitive landscape, regulations, in order to capitalize on emerging opportunities.
  • Analyzed market trends, customer preferences and competitor activities to identify opportunities for growth.

Education

MBA - Marketing

SMU
01.2011

B.Com -

CCS University
01.2005

12th -

UP Board
01.2002

10th -

UP Board
01.1999

Skills

  • Credit Card & Lending Sales
  • Team Leadership
  • CRM & CIBIL Analysis
  • Client Acquisition & Retention
  • Digital Sales Platforms
  • Performance Monitoring & Coaching
  • Stakeholder & Escalation Management

Accomplishments

  • Winner of Europe/Jim Corbett trip for top sales performance (2019)
  • Awarded 'Best Leader of the Month' multiple times
  • Promoted twice within 4 years for outstanding contributions

Timeline

Senior Manager – Credit Card/PL Sales

Mywish Market Places Pvt. Ltd.
05.2018 - Current

Unit Manager – Sales

SBI Cards
08.2016 - 05.2018

Team Manager

Gaadi.com (CarDekho)
08.2015 - 08.2016

Unit Manager – Sales

Serco BPO Pvt Ltd. (GE SBI Card)
08.2012 - 08.2015

Unit Sales Manager (Bancassurance)

Birla Sun Life Insurance Co. Ltd.
05.2009 - 07.2012

MBA - Marketing

SMU

B.Com -

CCS University

12th -

UP Board

10th -

UP Board

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