ARUN SHARMA
Mohali
Summary
Customer experience expert with 3+ years of hands-on support and process ownership. Recognized for identifying gaps, resolving high-impact issues, and driving improvements across customer & backlog operations. Confident with reporting tools and market insights.
Overview
5
5
years of professional experience
4040
4040
years of post-secondary education
Work History
Dasher support executive
Taskus
Mohali
11.2025 - 03.2026
- Supported dashers with daily challenges
- Account update, refunds and compensation
Customer Support
Alorica
11.2022 - 06.2025
- Handled customer queries, back-office operations, managed escalation & documentation, supported new batches, managed queue & backlog, expedited workflow, identified process loopholes, facilitated knowledge transfer, analysis & reports.
- Worked with Alorica for Lenovo as customer support, Escalation Desk Tier-II, SME, CSAT Case Manager.
- Software - Microsoft tools, SAP, Jira, Intelligent logistics, Alorica & Lenovo internal tools.
Customer Care Executive (CCE)
Teleperformance
08.2021 - 03.2022
- Worked with Teleperformance as CCE in the RBL bank process.
- Role & Responsibility was to handle customer quarries about credit card/correction/clarification/settlement/blocking/fraud/sales.
Marketing Intern
N.F.L
Chandigarh
02.2021 - 06.2021
- Worked with NFL Marketing team; studied market structure, target strategies, and conducted surveys on product preference, buying platforms, and data analysis.
Education
Bachelor of Business Administration - Marketing, H.R
Punjabi University
PatialaClass XII -
St. Soldier Divine Public School (C.B.S.E)
Class X -
St. Soldier Divine Public School (C.B.S.E)
Skills
- Management Skills
- Marketing & sales
- Communication Skills
- Attention to detail
- Adaptability
Projects
- Time Management, Completed a project on time management, importance, method, plan of action, benefits.
- Agricultural & Fertilizer Marketing, Worked on project of agricultural & fertilizer marketing: data collection, analysis, problems, findings.
Hobbies and Interests
- Chess
- Travelling
- Meditation
- Cooking
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Dasher support executive
Taskus
11.2025 - 03.2026
Customer Support
Alorica
11.2022 - 06.2025
Customer Care Executive (CCE)
Teleperformance
08.2021 - 03.2022
Marketing Intern
N.F.L
02.2021 - 06.2021
Bachelor of Business Administration - Marketing, H.R
Punjabi University
Class XII -
St. Soldier Divine Public School (C.B.S.E)
Class X -
St. Soldier Divine Public School (C.B.S.E)