ARUNABH DHANDE
Regional Operation Manager
Pune,MH
Summary
Operations leader with strong expertise in process design, customer experience management, and property detailing across diverse real estate markets. Proven track record of consistently achieving high quality scores while building and leading high-performing teams. Highly proficient in data analysis and cross-functional collaboration to drive operational excellence, improve service delivery, and support strategic planning initiatives.
Overview
23
23
years of professional experience
4
4
Certifications
1
1
Language
Work History
Regional Manager - Operations
MagicBricks Realty Services Limited
08.2015 - Current
- Led end-to-end regional operations across pre-sales, field execution, service quality, and customer experience for multi-market portfolios.
- Scaled and managed large field and central operations teams in partnership with Product, Technology, and Central Operations.
- Designed and implemented data-driven, scalable operating models, SOPs, and training frameworks.
- Drove operations readiness, beta testing, and successful launch of new products and platform features.
- Led market-level operational planning across B2C, B2B, PG, and Home Loan product lines.
- Established robust audit, verification, and compliance frameworks ensuring data integrity and platform credibility.
- Leveraged operational analytics to improve listing quality, content accuracy, and platform performance outcomes.
- Sustained 90%+ quality scores while reducing attrition to below 10% through structured performance management.
- Managed operations across Mumbai, Navi Mumbai, Thane, Pune, Ahmedabad, and Kolkata, leading 38 Data Collectors and 9 Photographers.
Zonal Head - Operations
Kaycomm Services Private Limited
04.2012 - 07.2015
- Led zonal operations across service delivery, customer lifecycle management, and collections, managing distributed teams of 70+ associates.
- Improved operational efficiency, cost control, service consistency, and customer retention through structured execution and issue resolution.
- Drove timely collections and reduced outstanding balances through disciplined follow-ups and process controls.
- Awarded the Anmol Ratna Award for outstanding overall contribution.
Executive - Operations & Collections
Bharti Airtel Limited
12.2005 - 03.2012
- Managed cluster-level operations aligned with zonal teams to ensure high customer satisfaction and loyalty
- Oversaw collections for 0 - 60 days bucket with strong compliance and recovery performance
- Supported revenue assurance initiatives through customer lifecycle and value management
- Recognized twice as Star of the Month for excellence in operational recovery and reactivation cases
Customer Care Executive
Idea Cellular Limited
02.2003 - 11.2005
- Led end-to-end customer service operations and escalation management for telecom services.
- Strengthened backend operational controls and decision support for service teams to improve resolution quality and speed.
Education
MBA - Marketing
IGNOU
Indore, India01.2010
M.Com - Management
Devi Ahilya Vishwavidyalaya
Indore 04.2001 -
Diploma - Management
IGNOU
Indore 04.2001 -
B.Com - Commerce
Devi Ahilya Vishwavidyalaya
Indore 04.2001 -
Skills
Enterprise-Scale Operations Leadership
Property Detailing, Listing Quality & On-Ground Execution Excellence
Strategic Planning, Capacity Forecasting & Market Expansion Support
Pre-Sales & Service Delivery Excellence
Process Architecture & Continuous Improvement
Large-Scale Team & Field Operations Leadership
Quality, Compliance & Performance Optimization
Cross-Functional & Executive Stakeholder Leadership
Product Launch, Operational Readiness & Scale-Up
Data-Driven Insights, MIS & Decision Support
Customer Experience Strategy & Journey Optimization
Certification
Higher Diploma in Computer Engineering - APTECH
Timeline
Regional Manager - Operations
MagicBricks Realty Services Limited
08.2015 - Current
Zonal Head - Operations
Kaycomm Services Private Limited
04.2012 - 07.2015
Executive - Operations & Collections
Bharti Airtel Limited
12.2005 - 03.2012
Customer Care Executive
Idea Cellular Limited
02.2003 - 11.2005
M.Com - Management
Devi Ahilya Vishwavidyalaya
04.2001 -
Diploma - Management
IGNOU
04.2001 -
B.Com - Commerce
Devi Ahilya Vishwavidyalaya
04.2001 -
MBA - Marketing
IGNOU