MOHAMMED URVA SHAIKH
Ahmedabad
Summary
In my current role at Svatantra Micro Housing Finance Corporation Limited, I successfully completed 9.5 years at Svatantra serving various roles related to operation, since 2021 serving as a Regional Manager - Operations managing post sanction operations of North Gujarat, South Gujarat,Madhya Pradesh, West Bengal, Odisha and Chhattisgarh Zones. My skills in team leadership, process optimization consistently allowed me to streamline operations and deliver exceptional results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Manager - Operations
Svatantra Micro Housing Finance Corporation Limited
Ahmedabad
04.2021 - Current
- Evaluated customer feedback and adjusted company processes accordingly.
- Created and maintained relationships with key customers in the region.
- Documents management, storage, safety and record keeping
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Resolved conflicts between customers and employees within the region.
- Minimized turnover through effective training and employee engagement programs.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Policy & Process review and periodically improvisation
Assistant Operations Manager
Svatantra Micro Housing Finance Corporation Limited
Ahmedabad
01.2016 - 01.2021
- Managing Gujarat level Operations mainly in Builder fresh sale (APF projects), One off - Builder Purchase, Loan Against property, Resale, Balance Transfers, NACH, Group Insurance.
Disbursement Officer
Micro Housing Finance Corporation Limited
Ahmedabad
06.2014 - 03.2016
- Field Operations & Disbursement of HLs
- Developed and maintained an efficient filing system for all disbursements.
Sales Executive
Bharti Airtel Limited
01.2013 - 01.2013
- Worked as a sales executive for the newly launched product of Airtel called Airtel Money - An offline mobile wallet
Education
Post Graduate Diploma in Management -
Symbiosis Centre for Distance Learning
01.2020
Bachelor of Business Administration(Finance) -
Shri Chiman bhai Patel Institute, Gujarat University, Ahmedabad
01.2014
H.S.C (Commerce Stream) -
01.2011
S.S.C -
01.2009
Skills
- Strong Communication
- Quick Decision Making
- Multi-Tasking
- Business process Improvement
- Business forecasting
- Strategic Planning
- Training & Development
- MIS Preparation
- Quality Check
- Business Operations
- Customer and Client relationship management
- Team Management
- Linux / Ubantu
- Microsoft Excel
- Microsoft word
- Microsoft Power Point
- Operational management
Languages
- English
- Hindi
- Gujarati
Projects
A Report on An Industrial Visit to Amul Dairy, Anand (2011-12) A Functional Report on Marketing Department of Havmor Ice - Cream, Ahmedabad (2012-13) A Grand Report on Financial Restructuring and Its Impact on Cement Industry Performance in India (2013-14) Secure Second Rank in Inter College Quiz Competition in 2014
Languages
Gujarati
First Language
English
Elementary (A2)
A2
Hindi
Beginner
A1
Certification
- Principal Officer & Certified Corporate Agent issued by Insurance Regulatory and Development Authority of India
Timeline
Regional Manager - Operations
Svatantra Micro Housing Finance Corporation Limited
04.2021 - Current
Assistant Operations Manager
Svatantra Micro Housing Finance Corporation Limited
01.2016 - 01.2021
Disbursement Officer
Micro Housing Finance Corporation Limited
06.2014 - 03.2016
Sales Executive
Bharti Airtel Limited
01.2013 - 01.2013
Post Graduate Diploma in Management -
Symbiosis Centre for Distance Learning
Bachelor of Business Administration(Finance) -
Shri Chiman bhai Patel Institute, Gujarat University, Ahmedabad
H.S.C (Commerce Stream) -
S.S.C -
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