Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Language Skills
Disclaimer
Personal Information
Timeline
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Arunabha Saha

Arunabha Saha

Regional Service Manager
Kolkata

Summary

Experience professional with 14 years experience in Customer services, Project management, Team leading , Digital transformation and P&L management .

Overview

14
14
years of professional experience

Work History

Regional Service Manager

Siemens Limited
10.2023 - Current
  • Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
  • Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
  • Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
  • Promoted a safety-first culture within the region by enforcing compliance with health and safety regulations at all facilities under my oversight.
  • Developed regional service team''s skills by conducting regular training sessions, fostering a culture of continuous improvement.
  • Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
  • Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
  • Enhanced regional service performance by implementing effective management strategies and streamlining processes.
  • Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
  • Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.
  • Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations.
  • Increased operational efficiency with the implementation of new technologies and innovative service solutions.
  • Established strong relationships with key stakeholders to drive collaboration and support business growth initiatives.
  • Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Regional Service Delivery Manager-East

Siemens Limited
03.2021 - 09.2023
  • Driving the service business for eastern region
  • Ensure customer satisfaction from service contracts as well as service project management
  • Creating business impact and sustainability through year-on-year service bank growth
  • Acquisition spare and small project from existing customer accounts to impact the business growth
  • Managing the P&L for the regional service business and ensure committed profitability
  • Maintain the cash flow for the business
  • Support sales team through generation of leads, cost optimization and customer connections
  • Acquisition of sustainable talents and retention of potential resources in the organization
  • Planning and deployment of resources to ensure maximum productivity
  • Enhancement of technical knowledge of service delivery team through proper planning of trainings and on-job deployments
  • Handling internal and external audits to ensure zero deviation in business process
  • Maintaining EHS policies to ensure zero tolerance in safety
  • Driving Digital transformation of traditional business
  • Best Productivity Award-FY22- Smart Infrastructure India

Team Leader- Service Delivery

Siemens Limited
10.2018 - 03.2021
  • Leading the customer Service delivery for eastern region
  • Ensure customer satisfaction from service contracts as well as project management
  • Managing the P&L for the regional service business and ensure committed profitability
  • Maintain the cash flow for the business
  • Ensure Service bank growth
  • Creating leads for spare and service project opportunities
  • Ensuring technical skill set acquisition to enhance customer satisfaction
  • Handling internal and external audits to ensure zero deviation in business process
  • Planning and deployment of resources to ensure maximum productivity
  • Maintaining EHS policies to ensure zero tolerance in safety
  • Driving Digital transformation of traditional business
  • Best Service Region-FY20- Smart Infrastructure RSS India

Team Leader- Service Delivery

Siemens Limited
12.2015 - 10.2018
  • Leading the customer delivery for key accounts
  • Ensure customer satisfaction from service contracts as well as project management
  • Ensuring technical skill set acquisition to enhance customer satisfaction
  • Maintaining EHS policies to ensure zero tolerance in safety
  • Driving Digital transformation of traditional business
  • Best Employee of the Region -FY17- Building Technology India

Service Engineer

Honeywell Automation India Ltd
10.2012 - 12.2015
  • Leading the customer delivery for key accounts
  • Ensure customer satisfaction from service contracts as well as project management
  • Ensuring technical skill set acquisition to enhance customer satisfaction
  • Maintaining EHS policies to ensure zero tolerance in safety
  • Maintaining the SLA for the key accounts
  • Ensuring on time fast track project delivery
  • Best Engineer of the Region -FY14- HBS India

Site Engineer

Honeywell Automation India Ltd
05.2011 - 10.2012
  • Company Overview: Deputed to Honeywell Automation India Ltd in Mafoi payroll
  • Deputed to Honeywell Automation India Ltd in Mafoi payroll
  • Platform: CCTV System, Access Control System, Fire Alarm System, BMS System

Education

Bachelor of Technology - Electronics & Communication Engg.

M.C.K.V. Institute of Engineering
West Bengal

10+ 2 - undefined

Dumdum Kumar Ashutosh Institution

10 - undefined

Dumdum Kishore Bharati H.S School

Skills

Creative merchandising

Extra-Curricular Activities

Playing cricket Mountaineering

Language Skills

  • English
  • Hindi
  • Bengali

Disclaimer

I hereby declare that the above statements are true to the best of my knowledge and belief.

Personal Information

  • Father's Name: Late Sumit Saha
  • Date of Birth: 02/06/87
  • Gender: Male
  • Nationality: Indian

Timeline

Regional Service Manager

Siemens Limited
10.2023 - Current

Regional Service Delivery Manager-East

Siemens Limited
03.2021 - 09.2023

Team Leader- Service Delivery

Siemens Limited
10.2018 - 03.2021

Team Leader- Service Delivery

Siemens Limited
12.2015 - 10.2018

Service Engineer

Honeywell Automation India Ltd
10.2012 - 12.2015

Site Engineer

Honeywell Automation India Ltd
05.2011 - 10.2012

Bachelor of Technology - Electronics & Communication Engg.

M.C.K.V. Institute of Engineering

10+ 2 - undefined

Dumdum Kumar Ashutosh Institution

10 - undefined

Dumdum Kishore Bharati H.S School
Arunabha SahaRegional Service Manager