Arunabha Saha
Regional Service Manager
Kolkata
Summary
Experience professional with 14 years experience in Customer services, Project management, Team leading , Digital transformation and P&L management .
Overview
14
14
years of professional experience
Work History
Regional Service Manager
Siemens Limited
10.2023 - Current
- Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
- Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
- Promoted a safety-first culture within the region by enforcing compliance with health and safety regulations at all facilities under my oversight.
- Developed regional service team''s skills by conducting regular training sessions, fostering a culture of continuous improvement.
- Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
- Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
- Enhanced regional service performance by implementing effective management strategies and streamlining processes.
- Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
- Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.
- Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations.
- Increased operational efficiency with the implementation of new technologies and innovative service solutions.
- Established strong relationships with key stakeholders to drive collaboration and support business growth initiatives.
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Regional Service Delivery Manager-East
Siemens Limited
03.2021 - 09.2023
- Driving the service business for eastern region
- Ensure customer satisfaction from service contracts as well as service project management
- Creating business impact and sustainability through year-on-year service bank growth
- Acquisition spare and small project from existing customer accounts to impact the business growth
- Managing the P&L for the regional service business and ensure committed profitability
- Maintain the cash flow for the business
- Support sales team through generation of leads, cost optimization and customer connections
- Acquisition of sustainable talents and retention of potential resources in the organization
- Planning and deployment of resources to ensure maximum productivity
- Enhancement of technical knowledge of service delivery team through proper planning of trainings and on-job deployments
- Handling internal and external audits to ensure zero deviation in business process
- Maintaining EHS policies to ensure zero tolerance in safety
- Driving Digital transformation of traditional business
- Best Productivity Award-FY22- Smart Infrastructure India
Team Leader- Service Delivery
Siemens Limited
10.2018 - 03.2021
- Leading the customer Service delivery for eastern region
- Ensure customer satisfaction from service contracts as well as project management
- Managing the P&L for the regional service business and ensure committed profitability
- Maintain the cash flow for the business
- Ensure Service bank growth
- Creating leads for spare and service project opportunities
- Ensuring technical skill set acquisition to enhance customer satisfaction
- Handling internal and external audits to ensure zero deviation in business process
- Planning and deployment of resources to ensure maximum productivity
- Maintaining EHS policies to ensure zero tolerance in safety
- Driving Digital transformation of traditional business
- Best Service Region-FY20- Smart Infrastructure RSS India
Team Leader- Service Delivery
Siemens Limited
12.2015 - 10.2018
- Leading the customer delivery for key accounts
- Ensure customer satisfaction from service contracts as well as project management
- Ensuring technical skill set acquisition to enhance customer satisfaction
- Maintaining EHS policies to ensure zero tolerance in safety
- Driving Digital transformation of traditional business
- Best Employee of the Region -FY17- Building Technology India
Service Engineer
Honeywell Automation India Ltd
10.2012 - 12.2015
- Leading the customer delivery for key accounts
- Ensure customer satisfaction from service contracts as well as project management
- Ensuring technical skill set acquisition to enhance customer satisfaction
- Maintaining EHS policies to ensure zero tolerance in safety
- Maintaining the SLA for the key accounts
- Ensuring on time fast track project delivery
- Best Engineer of the Region -FY14- HBS India
Site Engineer
Honeywell Automation India Ltd
05.2011 - 10.2012
- Company Overview: Deputed to Honeywell Automation India Ltd in Mafoi payroll
- Deputed to Honeywell Automation India Ltd in Mafoi payroll
- Platform: CCTV System, Access Control System, Fire Alarm System, BMS System
Education
Bachelor of Technology - Electronics & Communication Engg.
M.C.K.V. Institute of Engineering
West Bengal10+ 2 - undefined
Dumdum Kumar Ashutosh Institution
10 - undefined
Dumdum Kishore Bharati H.S School
Skills
Creative merchandising
Strategic planning
Negotiation
Business administration
Business Development
Sales and marketing
Staff Management
Business planning
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Self-Motivated
Flexible and Adaptable
Active Listening
Written Communication
Teambuilding
Multitasking Abilities
Analytical and Critical Thinking
Attention to Detail
Extra-Curricular Activities
Playing cricket Mountaineering
Language Skills
- English
- Hindi
- Bengali
Disclaimer
I hereby declare that the above statements are true to the best of my knowledge and belief.
Personal Information
- Father's Name: Late Sumit Saha
- Date of Birth: 02/06/87
- Gender: Male
- Nationality: Indian
Timeline
Regional Service Manager
Siemens Limited
10.2023 - Current
Regional Service Delivery Manager-East
Siemens Limited
03.2021 - 09.2023
Team Leader- Service Delivery
Siemens Limited
10.2018 - 03.2021
Team Leader- Service Delivery
Siemens Limited
12.2015 - 10.2018
Service Engineer
Honeywell Automation India Ltd
10.2012 - 12.2015
Site Engineer
Honeywell Automation India Ltd
05.2011 - 10.2012
Bachelor of Technology - Electronics & Communication Engg.
M.C.K.V. Institute of Engineering
10+ 2 - undefined
Dumdum Kumar Ashutosh Institution
10 - undefined
Dumdum Kishore Bharati H.S School