Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arunav Anand

Senior System Associate
New Delhi

Summary

Dynamic System Associate at Infosys Ltd. with a proven track record in incident management and customer support. Enhanced end-user satisfaction through effective troubleshooting and process automation. Skilled in configuration management, I consistently maintained high customer satisfaction scores while resolving technical issues efficiently. Committed to delivering exceptional service and improving system stability.


Overview

3
3
years of professional experience
4
4
Certifications
3
3
Languages

Work History

System Associate

Infosys Ltd.
03.2022 - Current
  • Boosted end-user satisfaction through timely resolution of technical support requests.
  • Developed user-friendly documentation for various system processes, minimizing confusion among end-users while streamlining issue resolution times.
  • Provide remote desktop support to end users through ServiceNow, handling incidents and tickets within defined SLAs.
  • Troubleshoot and resolve technical issues related to Windows OS, applications, VPN, remote access, and user profiles.
  • Perform remote installations, uninstallations, patch updates, and configuration management to ensure system stability and security.
  • Maintain high customer satisfaction scores through effective communication and problem resolution.

Education

BCA - Computer Science

Choudhary Charan Singh University.
Ghaziabad
04.2001 -

Skills

Incident management

Application support

Process automation

Customer support

Configuration management

Root-cause analysis

Certification

AI-900 Microsoft Azure AI Fundamentals

Timeline

AI-900 Microsoft Azure AI Fundamentals

02-2024

System Associate

Infosys Ltd.
03.2022 - Current

BCA - Computer Science

Choudhary Charan Singh University.
04.2001 -

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Arunav AnandSenior System Associate