Arunav Anand

Senior System Associate

New Delhi

Summary

Dynamic System Associate at Infosys Ltd. with a proven track record in incident management and customer support. Enhanced end-user satisfaction through effective troubleshooting and process automation. Skilled in configuration management, I consistently maintained high customer satisfaction scores while resolving technical issues efficiently. Committed to delivering exceptional service and improving system stability.

Overview

years of professional experience

Certifications

Languages

Work History

System Associate

Infosys Ltd.

03.2022 - Current

Boosted end-user satisfaction through timely resolution of technical support requests.
Developed user-friendly documentation for various system processes, minimizing confusion among end-users while streamlining issue resolution times.
Provide remote desktop support to end users through ServiceNow, handling incidents and tickets within defined SLAs.
Troubleshoot and resolve technical issues related to Windows OS, applications, VPN, remote access, and user profiles.
Perform remote installations, uninstallations, patch updates, and configuration management to ensure system stability and security.
Maintain high customer satisfaction scores through effective communication and problem resolution.

Education

BCA - Computer Science

Choudhary Charan Singh University.

Ghaziabad

04.2001 -

Skills

Incident management

Application support

Process automation

Customer support

Configuration management

Root-cause analysis

Certification

AI-900 Microsoft Azure AI Fundamentals

Timeline