Arunava BHATTACHARYA

I have a Bachelor of Science degree from Calcutta University with Economics, Statistics and Mathematics, along with my professional skills with ITIL
(Expert - SO, CSI, RCV, PPO, OSA, MALC Certified), Sig Sigma Black belt & Lean Methodology trained from ASQ, HDI SCM, Agile and DevOps
certified along with official training on PMP, TQM & Design Thinking, Trained on Data Science & Machine Learning, Tensorflow for Deep Learning with
Python and built multiple solution on Artificial Intelligence (Viz: ChatBOTs, Emails Automation, Document processing and extraction, Forecasting
Cash replenishment, Signature Verification etc.). Currently I am pursuing my Doctorate from Rushford University (Paris) with specialization on Data Science.

Alongside my 20 years of experience in ITES, Managing Operations, Quality, Customer Experience,
MI, Knowledge Work stream, Process Reengineering, Service Improvement, Product and Service Management & Delivery, alongside heading proposition for the Electronic Document Management and IDA (Intelligent Document Automation Globally for HSBC. Also heading Innovation for my current
function. I have handled multiple Global roles and responsibilities which includes Managing cross functional teams for multiple sites, Stakeholder
Management, Business Management, Ter 1 vendor management and managing high impact projects, Product Management and development etc. Also
eliminating Risk by performing role of Deputy BIRO.
I would like contribute towards innovation and transformation of processes to increase business value.

• Implement TQM within IT and outside
• Bring a culture of Innovation using Design Thinking
• Implement Advanced Techniques & AI
• Elimination of Waste using Lean methodology
• Re-engineer using Six Sigma to reduce defects
• Build future proof products
• Improve Customer experience
• Streamline processes
• Adopt proactive problem-solving techniques
• Implement advanced techniques to improve process capabilities
• Contribute towards achieving financial targets for the function

• Accelerated Leadership Program nomination
• International award from SLASSCOM in Srilanka in 2020
• Dynamo award from INM RBWM Business in 2019
• Facilitated by B. Ganesh (CIO RBWM) on Centre stage during IT Leadership Summit 2018 as Best Talent within the function
• Business Leader of the year for 2017
• Center Directors Quarterly Achievement Award on Business Leader on 2017’Q4
• HSBC Value Achievement Award at GSCK in 2015
• Center Directors Quarterly Achievement Award on Value Achievement Award on 2015’Q4
• Customer Service Award at GSCK in 2013
• Multiple You save You (YSYE) awards
• 100 Club Semifinalist in 2007
• CMQA for Q4 2014 on customer experience
• Customer Service Award in 2013
• Centre Managers Quarterly Award

Improvement of First contact resolution for Global Helpdesk in 2007 Implementation of Leave Management System for Global Helpdesk in 2009

Improvement on Productivity and handling time within Global Helpdesk in 2010-11

Roll out of My Solution Centre in 2011-12

Reduction of Cost of Poor Quality in ITID 2012

Implementing Total Quality management Model in 2013-14

ANANKE program for GHD Contact reduction in 2015-17

Implementation of Virtual Assistant for ITID in 2018

Implemented 200+ ChatBOT solutions within the Bank during 2019 - 2021

Developed platform for Email Classification using AI / ML in 2020 – 2021

Developed Intelligent Email Processing product to reduce Email Handling time in 2022-23

Build Customaer Comm Enabler for GOABuilt Doc processing Enabler and Solution design for the same in 2023

Playing Cricket, Golf, Darts, Air Rifle 10 mts shooting.

Evolution of AI ML opportunities

Improvement of customer experience.