Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Soma Gupta

Summary

Accomplished professional with 21+ years of experience in process management, consulting, strategy alignment, automation, and AI governance. Proven expertise in developing comprehensive AI governance frameworks to ensure compliance, ethical AI practices, and operational excellence. Decisive leader with a track record of establishing process management and automation center of excellence. Adept at leading cross-functional teams, driving digital transformation, and implementing innovative solutions aligned with business objectives. Strategic thinker passionate about fostering innovation, change, and responsible AI adoption.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Head (Global) Intelligent Automation, Standards and Governance

HSBC
07.2020 - Current

AI and Gen AI Governance –

  • Designed and implemented a comprehensive AI and Gen AI Governance framework for Operations, ensuring alignment with the organization’s overall group policy.
  • Developed and managed critical governance artifacts, including a SharePoint knowledge repository, AI governance handbook and operational guidelines to streamline AI deployment and usage.
  • Established clear policies, standards, and processes to drive responsible AI adoption, ensuring compliance, ethical use and operational efficiency.
  • Point of contact for all AI / Gen AI ideas within Ops , responsible for initial evaluation and risk overview. Secretariat to the AI Feeder Forum, ensuring alignment to Ops strategy. End to end project oversight.

Overall Automation as a function -

  • Established, from ground up, a center of excellence (CoE) for automation governance, offering best practices, tools, and resources for process owners and stakeholders.
  • Spearheaded the development of automation and process governance frameworks to optimize business operations and drive efficiency, across automation products including AI and Gen AI
  • Defined governance KPIs and reporting mechanisms to monitor the effectiveness of automation initiatives.
  • Collaborated with senior leadership to align governance strategies with organizational goals and compliance requirements.
  • Provided governance training and support to teams, ensuring adherence to standards and guidelines.

Vice President – Automation Solution Lead

HSBC
04.2019 - 07.2020
  • Automation Service Lead for KYC, Payments and Financial Crime Risk (FCR) Operations
  • Responsible for helping operations choose the “right automation tool”, “prioritize projects” basis the Roi and “lead to delivery”
  • Delivered 250+ FTE (circa 3.8 Mio) worth benefits for UK, HASE, China and India markets, for Retail and Commercial Banking Segments

Assistant Vice President – Senior Automation Consultant

HSBC
01.2018 - 03.2019
  • Executed first RPA project within UK KYC Retail Operations. Delivered 60 FTE benefit (circa $ 900 K)
  • The experience through the E2E delivery lifecycle was instrumental in building RPA governance, platform, a central capability which is now delivering RPA projects across the globe and across the LoB’s

Assistant Vice President - Lead Process Consultant and Global Execution Lead for Cards Servicing

HSBC
01.2011 - 12.2017
  • Implemented multiple end to end projects during this period applying multiple transformational levers
  • Responsible for the global execution of projects in the Cards Servicing domain
  • Couple of project highlights were -
  • Change of Name and Change of Address transformational project executed for the UK. Total benefits banked was circa $ 3 Mio. Received the highest save award departmental award, for that year.
  • Implemented Adobe Sign and Smart Forms for the Cards Dispute project, UK.

Process Consultant – Process Excellence, R2BP Standards and Governance

HSBC
04.2008 - 01.2011
  • From scratch, developed Process Design and management standards and governance, brought in the concept of “End to End customer journey”, published related templates, evaluated processes against the best in class champion journeys’, conducted related trainings, and most importantly, played an instrumental role in establishing credibility of what we do, within a large part of the HSBC organization. Holding the fort alone, the team later grew to a size of 40+ individuals and later to 80 + individuals globally

Consultant

Oracle Financial Services
05.2004 - 03.2008

Proprietor

Soma & Associates, Chartered Accountant
01.2003 - 05.2004

Education

Chartered Accountant -

ICAI

Chartered Secretary - undefined

ICSI

B.Com (H) - undefined

Delhi University

Skills

  • AI and automation governance
  • AI ethics and innovation
  • Hyperautomation expertise
  • Strategy & Management Consulting
  • Transformation strategy consultant
  • Operating model strategist
  • Strategic change implementation expert

Certification

  • Certified on “Leadership with AI”, ISB Hyderabad [ ISB Alumni ]
  • HSBC Business AI Ambassador ; Certified on Responsible AI
  • Certified on Mastering Change and Delivery Excellence Program [ one amongst 28 top talents identified out of a lot of 600+ ]
  • Certified Lean Practitioner; Certified Six Sigma Black Belt
  • Certified Business Analysis Professional (Foundation Level)
  • Completed Aspiring Executive Program, conducted by Emeritus Institute of Management and certified by MIT ( USA) on Design Thinking, Innovation and Products
  • Recognized and honored with the Superstar of Strategy & Business Support award for outstanding contribution in setting up the “Process Management Standards” for HSBC at the Group Level

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Head (Global) Intelligent Automation, Standards and Governance

HSBC
07.2020 - Current

Vice President – Automation Solution Lead

HSBC
04.2019 - 07.2020

Assistant Vice President – Senior Automation Consultant

HSBC
01.2018 - 03.2019

Assistant Vice President - Lead Process Consultant and Global Execution Lead for Cards Servicing

HSBC
01.2011 - 12.2017

Process Consultant – Process Excellence, R2BP Standards and Governance

HSBC
04.2008 - 01.2011

Consultant

Oracle Financial Services
05.2004 - 03.2008

Proprietor

Soma & Associates, Chartered Accountant
01.2003 - 05.2004

Chartered Secretary - undefined

ICSI

B.Com (H) - undefined

Delhi University

Chartered Accountant -

ICAI
Soma Gupta