Arundhathi S
HOSPITALITY PROFESSIONAL
Summary
Experienced hospitality professional with over three years in front office operations and tour coordination. Skilled in hotel bookings, operations assistance, and group travel management. Proven track record of successfully coordinating group departures and enhancing guest experiences. Dedicated to delivering exceptional service and creating memorable experiences for guests.
Overview
4
4
years of professional experience
Work History
Guest Relations Executive
Prestige Group Of Companies
12.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained a well-organized reception area
- Supported office efficiency by performing clerical tasks
- Maintained confidentiality of information regarding clients and company.
Reservation executive
Farmfed Tourism
08.2023 - 12.2024
- Prepared and costed FIT and GIT tour packages.
- Coordinated Thailand (21 pax), Varanasi (21 pax), and Delhi-Agra (35 pax) group departures.
- Provided backend support for Thailand (20 pax) fixed departures.
Hotelier ( Front Office Department)
Grand Hyatt Kochi
05.2022 - 08.2023
- Managed phone operations and assisted with guest inquiries.
- Coordinated with departments to ensure smooth operations.
- Handled customer complaints and resolved conflicts effectively.
Front office Associate
Radisson Blu Atria
10.2021 - 04.2022
- Provided excellent customer service by resolving guest inquiries.
- Maintained high service quality and guest satisfaction.
Education
MBA - Tourism and Travel Management
Indian Institute of Tourism And Travel Management
Nellore, India 04.2019 - 2021.01
B.Com - Tourism and Travel Management
Naipunnya School of Management
01.2016 - 2019.01
Skills
- Guest relations
- Conflict resolution
- Adaptability
- Teamwork
- Language skills
- Phone Operations
- Microsoft office
Timeline
Guest Relations Executive
Prestige Group Of Companies
12.2024 - Current
Reservation executive
Farmfed Tourism
08.2023 - 12.2024
Hotelier ( Front Office Department)
Grand Hyatt Kochi
05.2022 - 08.2023
Front office Associate
Radisson Blu Atria
10.2021 - 04.2022
MBA - Tourism and Travel Management
Indian Institute of Tourism And Travel Management
04.2019 - 2021.01
B.Com - Tourism and Travel Management
Naipunnya School of Management
01.2016 - 2019.01
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