Cargowise one
Hi, I’m
Arun Kumar Govindhan
Freight Forwarder - Certified Cargowise Professional
Coimbatore-TN
Summary
Adept at monitoring shipments, maintaining records and collaborating with representatives of customs and other export authorities. Excellent problem-solving, project management and multitasking abilities. Competent with Cargowise and SAP. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
7
years of post-secondary education
1
Certification
Work History
Rohlig Blue ServicesChennai
Cargowise Consultant
09.2022 - Current
Job overview
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Functional consulting of Freight Forwarding ERP solution CargoWise One for Global Logistics conglomerate Performing RCA of issues raised by Users on and collaborating with respective teams on issue resolution
- Testing newly implemented updates and document customizations through training and production systems.
- Giving training for users
- Working with access requests received from users.
- Identified issues, analyzed information and provided solutions to problems.
20Cube logistics and solution PVT ltdCoimbatore
Assistant Team Lead
01.2017 - 08.2022
Job overview
- Worked with customer service to handle escalated customer issues.
- Conducted Voice of Customer Service (VOC) campaigns to address questions from customers.
- Addressed customer service overflow to reduce complaints.
- Supervised 8 staff and managed team workload to reach production targets.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Handling both Imports & Exports desk Documentation activities.
- Receiving pre-alert from origin agent and updating in system for 20cube shipments & creating a new shipment in system for non 20cube agent shipments.
- Following up with Liner / Co-loader for Arrival notice & Debit notes.
- Tracking Vessels / Flight details in carrier website and updating our system.
- Sending Air shipment outturns to Cartage in Australia for cargo clearance.
- Sending Sea shipment FCL / LCL delivery orders & outturns to cartage team for cargo clearance.
- Updating client rates in system as per quote given by sales team.
- Making booking with Liners / Co-loaders for export shipments as per shipper's requirement and cargo ready date.
- Created staff schedules, approved requested time off, and updated reports.
- Providing induction & training to the new Joiners & Doing Audit in the process and Conduct meetings & knowledge sharing.
- Ensure the daily closing reports, status reports, pending reports & Dashboard reports are sent to the management team.
- Ensuring follow-up reports and clarification reports are sent to branches
- Sending out daily performance report of the team mates with TAT, Volume, Productivity, FTE & Error details
- Continuous Review Meeting (CRM) will be conducted on monthly basis
Education
Alagappa UniversityKaraikudi
Master of Business Administration from Logistics Management
03.2021 - Current
CMS College of Science And CommerceCoimbatore, TN
Bachelor of Computer Application from Computer Applications
06.2013 - 05.2016
Government High School Coimbatore
from HSE: Biology And Agriculture
06.2011 - 05.2012
Government High School Coimbatore
from SSLC
06.2009 - 05.2010
Skills
Documentation
Coordination & Reporting
Sorting and labeling
Team leadership
Shipment tracking
Certification
Cargowise Certified Professional
Software
SAP
Accomplishments
Best employee of the quarter in 2022 at 20Cube logistics and solution pvt ltd
Timeline
Cargowise Consultant
Rohlig Blue Services
09.2022 - Current
Cargowise Certified Professional
09-2022
Alagappa University
Master of Business Administration from Logistics Management
03.2021 - Current
Assistant Team Lead
20Cube logistics and solution PVT ltd
01.2017 - 08.2022
CMS College of Science And Commerce
Bachelor of Computer Application from Computer Applications
06.2013 - 05.2016
Government High School
from HSE: Biology And Agriculture
06.2011 - 05.2012
Government High School
from SSLC
06.2009 - 05.2010