Summary
Overview
Work History
Education
Skills
Photography
Timeline
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ArunKumar S

ArunKumar S

Service Delivery Analyst
CHENNAI

Summary

  • Having overall 6.8 years of experience in IT sector with current designation as Service Delivery Analyst in FIS Global Pvt Ltd
  • Remarkable experience in Zena Scheduling developer and Application production support - Linux, SQL,Snow Service, Autosys and AppDynamics Monitoring Tool.
  • Provided technical assistance for development and maintenance of Zena and related scheduling solutions.
  • Generated reporting of issues and resolution of all incoming request and problems.
  • Participated in scheduling development lifecycle stages such as requirements gathering, implementation and relevant maintenance.
  • Involved in application projects, upgrades and changes.
  • Performing Root Cause Analysis and enhancement to the application as per client requirements.
  • Knowledge of various networking protocols like FTPS, SFTP, HTTPS, Active Directory.
  • Ensure that the best possible levels of service quality and availability are maintained according to the Service Level Agreement (SLA) and completed the foundation course in ITIL( Problem Management, Incident management and Resolution).


Overview

7
7
years of professional experience

Work History

Service Delivery Analyst

FIS GLOBAL
CHENNAI
11.2021 - Current
  • Advanced knowledge of Zena Scheduling techniques in Distributed Environment
  • Explained technical scheduling issues to technical and non-technical audiences, generating support and establishing clear lines of communication between parties.
  • Assisted with upgrade of Zena and troubleshoot errors, and documentation/procedures
  • Maintained disaster recovery system, analyzing data and verifying compliance with IT service partner agreements.
  • Assist with migrating jobs into production and Monitor Production Jobs to ensure successful execution
  • Monitored and documented daily standard service requests for future analysis.
  • Responsible for problem identification and resolution of failed processes or jobs and assisted customers in troubleshooting
    issues with their applications in Zena
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Perform daily Production Support recurring tasks and monitoring of the tickets queue, assign tickets, resolve tickets, update root cause and remediation

Technology Analyst

Infosys
05.2016 - 11.2021
  • Supported the Production environment of Commercial applications
  • L3 support for Capital Market and Commercial Lending Applications
  • Implemented all ITIL concepts (Incidents, Change, problem, Knowledge Managements) as requires in the project
  • Having remarkable experience in application production support – Linux, Snow service and Autosys.
  • Ensure that the best possible levels of service quality and availability are maintained according to the Service Level Agreement (SLA) and completed the foundation course in ITIL.
  • Application Go-Live. Co-ordinated in project plans and activities with user and technology management.
  • Held responsibility for tracking of trouble tickets and resolution of escalated incidents. Answered technical support queries and implemented fixes for application problems.
  • Worked with cross-functional teams to proactively address support issues. Created and maintained documentation for supported applications. Coordinated with customers to resolve technical support issues.
  • Supervised monitoring of the server to guarantee uninterrupted system functionality.
  • Involved in numerous Disaster Recovery Tests to recover the applications in the Disaster Recovery region.

Education

10th -

SKV Higher Secondary School
08.2008 - 03.2010

SKV Higher Secondary School
06.2010 - 04.2012

B.E - Mechanical

Thiagarajar College Of Engineering
08.2012 - 05.2016

Skills

    LINUX

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Photography

 Photography is so much more than just taking pictures. It develops conceptual skills and technical expertise, but also teaches how to collaborate with others

Timeline

Service Delivery Analyst

FIS GLOBAL
11.2021 - Current

Technology Analyst

Infosys
05.2016 - 11.2021

B.E - Mechanical

Thiagarajar College Of Engineering
08.2012 - 05.2016

SKV Higher Secondary School
06.2010 - 04.2012

10th -

SKV Higher Secondary School
08.2008 - 03.2010

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