Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Affiliations
Software
Languages
Project Types Handled
Timeline
Generic

Arun Narasimhan R

IT Project Manager
Chennai

Summary

  • ,JOB OBJECTIVE

Looking for exciting opportunities in IT Project management, Disaster recovery, Business continuity, Digital Transformation & Cloud Operations in a global company with opportunities to learn and grow.

  • PROFILE SUMMARY

A competent results-driven professional with 13+ years of total experience in IT Infrastructure Management, IT Project Management, Risk Management, Performance Management, Vendor Management, Server Provisioning, Capacity Planning, Stakeholder Management, Change Management, Service Delivery, Business Continuity, Knowledge Management & Resource Management. Vastly experienced in supporting the delivery of new and existing projects with Business enhancement capabilities. Comfortable working under pressure and able to meet given deadlines/targets, prioritizing the workload while still achieving high standards of work. Able to complete tasks with minimal supervision, paying close attention to detail. Team leader with strong planning, problem solving and organizational skills. Deeply involved in all stages of project lifecycle - Initiation, Planning, execution & closure. Good understanding of commercial issues that may affect a program. Ability to produce project estimates through advanced estimation techniques

Overview

10
10
years of professional experience
4
4
years of post-secondary education
6
6
Certifications

Work History

Project Manager

Cognizant Technology Solutions
Chennai
1 2021 - 09.2024
  • Validating and refining project scope.
  • Preparing RASIC & Communications plan.
  • Worked with cross-functional teams to gather requirements, create roadmaps, and complete projects
  • Writing SOW (legal agreements), project closure reports, lessons learned and documentation checklists
  • Producing project plans, highlight reports, risk logs, requests for change etc.
  • Monitoring project risks and scope to identify potential problems.
  • Escalating promptly any issues that may impact business applications and project deliverables.
  • Providing strategic direction to project team during entire implementation stages.
  • Managing client expectations by delivering the highest quality service.
  • Managing the service improvement initiatives as part of continual improvement.
  • Managing resource allocation and costing for various projects along with support teams.
  • Providing inputs to the finance team for preparing P&L for the project.
  • Manage the design, implementation and communication to business continuance and disaster recovery plans.
  • Develop and manage processes to ensure an effective capacity management program

Project Lead

Cognizant Technology Solutions
Chennai
06.2018 - 01.2021
  • Manage the design, implementation and communication to business continuance and disaster recovery plans and processes that ensure the security and integrity of company data, databases, information systems and technology.
  • Conduct risk analysis to identify critical operations and systems that are core to continued business operations in the event of a disruption.
  • Manage the contract with required vendors for offsite and other resources required for business continuation and recovery.
  • Develop and deploy training, documentation, and communication of disaster procedures to the organization.
  • Develop service level recovery standards and agreement with vendors.
  • Manage subordinate staff in their day-to-day performance of their jobs.
  • Ensure that project/department milestones/goals are met and adhering to approved budgets
  • Develop and manage processes to ensure an effective capacity management program is in place and working as designed.
  • Accountable for the design and delivery of the capacity planning function.
  • Accountable for developing a demand management process to ensure that capacity needs gathered in advance, allowing for smoother procurement cycles and budgetary planning.
  • Accountable for developing a performance management service to measure and predict system performance – both real-time troubleshooting and trends – and make recommendations accordingly.
  • Provide direction for the creation of complex queries and reports that provide timely information on capacity and performance of distributed systems

Project Analyst

Cognizant Technology Solutions
Chennai
04.2016 - 04.2018
  • Review and report financials as agreed to internal stakeholders.
  • Implement, configure, support, and manage monitoring utilities and tools.
  • Stake holder and team management via timely governance.
  • On-boarding, Billing and workforce management.
  • Prepare staffing schedules and assist in workforce management.
  • Contribute in creating / developing plans, schedules, strategies for training and attrition.
  • Manage performance and expectations of the workforce through a consistent implementation of performance measurement and feedback systems.
  • Manage and improve performance of lower performers and be responsible for overall improvement of the team’s performance.
  • Suggest development of systems and tools for streamlining day to day operational tasks and subsequently improve overall team performance

Service Desk Analyst

Cognizant Technology Solutions
03.2014 - 04.2016
  • Resolving standard/routine customer issues with no guidance and complex/unusual customer issues with minimal guidance.
  • Communicating effectively with variety of external customer contacts to include technical contacts and executive contacts.
  • Triage both routine and unique threats and assess changes required of the service to properly detect attacks within our customer environment
  • Able to precisely analyse data patterns and having detailed knowledge of varying types of zero-day Vulnerability trends, hacker exploits and forensics

Associate Product Support

Symantec Software & Services Pvt. Ltd
Chennai
01.2011 - 09.2013
  • Triage both routine and unique threats and assess changes required of the service to properly detect attacks within our customer environment
  • Able to precisely analyse data patterns and having detailed knowledge of varying types of zero-day Vulnerability trends, hacker exploits and forensics.
  • Capable of documenting the threat for the team, authoring signatures to detect the threat and configuration changes to our detection engines.
  • Capable of juggling variety of priorities and deliverables in an operational, interrupt driven environment with minimal guidance or supervision
  • Ensure that client issues are resolved by more junior staff in a timely manner and that triage activities are being performed and meeting established performance goals.
  • Audit incidents and follow-up with responsible analyst to provide feedback and coaching as required to deliver quality deliverables. .
  • Train and Mentor more junior analysts on processes, incident handling techniques and professional skills.

Education

Bachelors of Engineering - Electronics and Communication Engineering

Anna University
Chennai
08.2005 - 06.2009

Skills

VMware & Nutanix Virtualization

Business Continuity & Capacity Planning

Budgeting & Financial Acumen

Risk & Issue Management

Problem Solving & Decision Making

Leadership & Team Management

Project estimation and bidding

Adaptability & Learning Agility

Agile & Waterfall Techniques

Project Planning & Stakeholder communications

Accomplishments

  • Managed 25 IT Projects with $2Million+ budgets and 10+ team members
  • Achieved 99% customer satisfaction by delivering projects on-time and under budget
  • Delivered on a Greenfield project with $5Million+ in budget and 15+ Team members resulting in 60% increase in customer sales through consolidation of IT Infrastructure costs
  • Created 30+ Disaster recovery manuals & project artefacts for business continuity management
  • Achieved 80% cost saving by successfully delivering 20+ site closures for customers
  • Implemented Tech modernization projects to reduce security risk by 80%
  • Optimized data centre consolidation by 80% employing various migration strategies; such as virtualization, seed swing migration, fork-lift migration and server consolidation Managed migration of 500+ Server CIs from infrastructure discovery to execution phase
  • Led a team of 10 members to in order to migrate of 500+ Server instances
  • Implemented project to deploy vulnerability assessment tool on 98% of workstations to achieve 100% security compliance
  • Facilitated, tracked and completed decommission of 200+ application instances and servers with the help of a team of 10 members.

Certification

EXIN Agile Scrum Master

Additional Information

  • Project Planning, Project Execution, Client Coordination, Communication Plan, Solution Architecture, SOW writing, Stakeholder engagement, Gantt Charts, WBS, Network Diagrams, Rack Diagrams, CPM, PERT, Flow charts, Check sheets, Project schedule, cost management, effort estimation, cost estimation, Waterfall techniques, Scrum ceremonies, Agile Project Management, Kanban, MS project, visio, excel, word, PowerPoint, Jira, Azure Boards

Affiliations

  • Google
  • AWS
  • PMI
  • Microsoft
  • Nutanix

Software

Nutanix

VMware

MS Project

MS Excel

MS Word

MS Powerpoint

Windows Servers

Linux/Unix Servers

Jira

Azure Boards

Languages

English
Hindi
Tamil

Project Types Handled

New sites & expansion
Site moves & closures
MPLS Consolidation
Vulnerability assessment
Network Modernization
Data Migration
Technology Refresh
Server Upgrades
New Server builds

Timeline

Google Cloud Digital Leader

12-2022

Google Cloud Professional Cloud Architect

11-2022

AWS Solutions Architect Professional

09-2022

Azure Solutions Architect Expert

01-2022

EXIN Agile Scrum Master

11-2021

Nutanix Certified Professional

10-2021

Project Lead

Cognizant Technology Solutions
06.2018 - 01.2021

Project Analyst

Cognizant Technology Solutions
04.2016 - 04.2018

Service Desk Analyst

Cognizant Technology Solutions
03.2014 - 04.2016

Associate Product Support

Symantec Software & Services Pvt. Ltd
01.2011 - 09.2013

Bachelors of Engineering - Electronics and Communication Engineering

Anna University
08.2005 - 06.2009

Project Manager

Cognizant Technology Solutions
1 2021 - 09.2024
Arun Narasimhan RIT Project Manager