Arup Kalita
Rangia
Summary
Innovative Operation&Area Manager offering 13 years of expertise in E commerce. Seasoned professional with a background in Logistics. Quickly learns and masters new technologies while working in both team and self-directed settings. Formulating fruitful business development strategies to ensure long-term success. Setting standards and objectives for different stores and departments. Optimizing and overseeing operations to ensure efficiency. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over [Number] years of management performance.
Overview
17
17
years of professional experience
Work History
Operational HEAD & Area Manager
Full Time
NORTH EST
11.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Managing B2B B2C LH BD customer relationship
Operation &Area Manager EAST
Connect India E commerce Services Pvt Ltd
11.2021 - 09.2023
- Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store
- Creating frameworks that transform our social media sites into highly profitable platforms
- Directing the activities of software developers, copywriters, and graphic designers to ensure careful adherence to predetermined strategies
- Reviewing the security of checkout pages and payment procedures
- Creating promotional offers and checking to see that these are uploaded precisely
- Reviewing copy and legal disclaimers to verify their accuracy
- Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies
- Examining sales-related metrics to inform restocks
- Reporting on the utility of existing and novel strategies.
Operation & Area Manger EAST
Connect Indian E commerce Services Pvt Ltd
11.2021 - 09.2023
- Liaising with designers, developers, and other third parties to ensure the development of e commerce sites meets the company’s standards
- Analyzing data to identify trends and opportunities for improvement in areas such as customer satisfaction, revenue generation potential, and conversion rates
- Assisting with product development and pricing strategy for new products or services
- Evaluating website performance to determine which elements are performing well and which need improvement
- Managing inventory levels by placing orders with suppliers or manufacturers based on projected sales volume
- Working with customers to resolve issues or concerns related to orders that have already been placed
- Managing the day-to-day operations of an e commerce business, including customer service, inventory management, marketing efforts, and financial planning.
Branch Manager
FLIPKART
01.2021 - 06.2021
- Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate charge backs
- Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals
- Communicating product developments to prospective clients and old customers
- Overseeing the development of marketing literature and advertising
- Develop and manage independent sales distributors all over Nigeria
- Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc) to expand our reach with the account
- Own brand integrity online, monitoring and enforcing policies across retailers
- Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
- Develop and implement an E-commerce strategy to improve website performance
- Work with developers to improve website speed
- Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
- Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
- Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts
- Present the company and its products at an online and in-person meeting.
Station Manger
DELHIVERY
09.2018 - 01.2021
- Responsible to defining, building & executing the delivery process / plans from delivery station to customer address for the assigned geography
- Ensuring enough bandwidth concerning resources, workforce etc
- For responsible Distribution Centre to accomplish the peak season deliveries on time
- Responsible for engaging closely with the delivery team and constructing a highly motivated and performance-driven workforce
- Responsible for hiring, training and developing a highly equipped and motivated workforce in the Distribution Centre, gaining support from HR and training teams, to ensure operational excellence and setting up a high bar on customer service
- Continuously improvise the defined processes to reach a sustained performance standard, Initiatives and improvements to enhance quality standards, reduce shrinkage, and eradicate needless work / tasks
- Responsible for the Distribution Centre’s assets including inventory and cash
- Analyzing the data reports and metrics to identify performance bottlenecks and improve performance.
Branch Manager
Inthree Access Services Pvt Ltd
09.2016 - 11.2018
- Monitoring & ensuring timely arrival and departure of vehicles from the branch
- Responsible for all pickup and delivery activities of the branch
- Maintaining prescribed service level of all products including ECommerce shipments.
Branch Manager
EAXIEH
08.2015 - 08.2016
- Direct all operational aspects, including distribution operations, customer service, human resources, administration and sales
- Assess local market conditions and identify current and prospective sales opportunities
- Develop forecasts, financial objectives and business plans
- Meet goals and metrics.
Branch Manager FRANCISEE
DELHIVERY
03.2012 - 02.2015
- Assessed expansion plans and presented costs to forecast trends and recommend changes
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Branch Manager
GLOBAL WORLD ORGANIZATION
11.2009 - 09.2012
- Identified and capitalized on community business opportunities with effective networking
- Maintained friendly and professional customer interactions
- Engaged employees in business processes with positive motivational techniques.
Branch Manager
Inland Courier Pvt Ltd
07.2007 - 03.2009
- Responsible for branch in bound & out bound operations within prescribed time
- Monitoring & ensuring timely arrival and departure of vehicles from the branch
- Responsible for all pickup and delivery activities of the branch
- Maintaining the prescribed service level of all DTDC products, including PTP & E-Commerce shipments
- Responsible for managing all customer queries arising out of the branch with the help desk of the branch customer support team
- Ensuring branch adherence to standard operating procedure for all operational processes
- Managing the cost budget of the branch and upkeep of branch infrastructure
- Play the role of administrative supervisor to all branch personnel.
Education
GRADUATION - ARTS
RANGIA BED COLLEGE; INLET - RANGIA
DCA - COMPUTER EDUCATION
BA - Arts
Krishna Kanta Handique Open Sate University
11.2015
Skills
- SALES
- BUDGETING
- BUSINESS PLANNING
- COMPETITIVE ANALYSIS
- CUSTOMER RELATIONS
- Strategic thinking
- Decision-making
- Teamwork
- Problem-solving
- Time management
- Motivation
- Confidence
- Goals and performance
- Performance Management
- Operations
- Staff Training and Development
- Cross-Functional Collaboration
- Team Development
- Staff Training
- Controlling costs
- Process Improvement
- Customer Relationship Management
- Staff Development
- Quality Assurance
- Resource Allocation
- Database Management
- Business Development
- Staff Scheduling
- Employee Scheduling
- Talent review
- Business development and planning
Timeline
Operational HEAD & Area Manager
Full Time
11.2023 - Current
Operation &Area Manager EAST
Connect India E commerce Services Pvt Ltd
11.2021 - 09.2023
Operation & Area Manger EAST
Connect Indian E commerce Services Pvt Ltd
11.2021 - 09.2023
Branch Manager
FLIPKART
01.2021 - 06.2021
Station Manger
DELHIVERY
09.2018 - 01.2021
Branch Manager
Inthree Access Services Pvt Ltd
09.2016 - 11.2018
Branch Manager
EAXIEH
08.2015 - 08.2016
Branch Manager FRANCISEE
DELHIVERY
03.2012 - 02.2015
Branch Manager
GLOBAL WORLD ORGANIZATION
11.2009 - 09.2012
Branch Manager
Inland Courier Pvt Ltd
07.2007 - 03.2009
GRADUATION - ARTS
RANGIA BED COLLEGE; INLET - RANGIA
DCA - COMPUTER EDUCATION
BA - Arts
Krishna Kanta Handique Open Sate University