ARUP BOSE

• · Seller Profiling and Risk assessment
• · Delisting of Fake items and Offers Approval as per internal policies and procedures
• · Handling Complaints against Counterfeits and Copyright Infringements
• · Proactively investigating and delisting, if needed, high risk sellers present on the platform
• · Mentoring and supporting New Hires and training them in different workflows
• · Resolving written and verbal communication (VOC) of customers submitted through online platforms
• · Handling of Bulk communication being sent to sellers
• Boosted productivity by training and guiding 5 employees
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations

• · Handled On-boarding of organizations to Amazon platform and performing periodical review of these accounts and transaction monitoring as part of Anti-Money Laundering (AML) checks, also inclusive of sellers on-boarded. Financial Investigation and handling of issues pertaining to online crime, Financial Crime and Fraud, such as Chargebacks, Account Takeover, Identity Theft, Buyer Seller Collusion, while authenticating customers and complex transactions and reporting and filing SAR (Suspicious Activity Reports), if necessary.
• · Effectively conducted due diligence reviews and assisted in the handling of information requests submitted under the USA Patriot Act.
• · Effectively conducted onboarding and due diligence reviews of Non-Profit Organizations, registered as 501(c)(3) charity under IRS Exempt Organizations.
• · Coordinating, validating, and preparing reports of data sent by JPMC of its customer doing transactions on Amazon Platform.
• · Information sharing with HSBC for customer doing transactions on Amazon Platform for Due Diligence
• · Handled Internal stakeholders requests for account status and reinstatement (if Blocked/Suspended).
• · Handled Compliance support for auditing of reports to be sent on High Priority for external audit.
• · Mentored 6 investigators in handling of JPMC, HSBC and Customer Queries.
• Was involved in Sanctions/OFAC screening of Amazon party against Denied Parties who are involved in criminal investigations and illegal activities such as narcotics, terrorism etc. based on established SOPs. Comprehensive review of Amazon party with the help of internal tools, external tools (LexisNexis and Experian), Primary sources (SDN list, UNS list, EUS list, MK Denial) and secondary sources like Google, Facebook, LinkedIn, Bloomberg etc.

GPA: 7.4

Projects Done:

· "Startup: The Emerging new way of Earning"

· Emergence of Internet Marketing: Origins, Need, Challenges and Opportunities: An Overview"