ARVIND AMIT SO/LALAN YADAV
Team Lead
Vill Bair Bigha Po+Ps Karpi Dist Arwal Bihar
Summary
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
DC Operation (Team Lead)
Delhivery Limited
09.2022 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted in recruitment to build team of top performers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Station Manager
Shoora Retail Pvt.Ltd (Amazon)
02.2022 - 09.2022
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
Team Leader
Creativity at Best Technology Pvt. Ltd (Flipkart)
10.2021 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Hub Operation (Team Lead)
Instakart Service Private Limited (Flipkart)
09.2018 - 10.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
CSC Operator
Common Service Centre
07.2017 - 08.2018
- All Digital Government Service
Education
Graduation BA Honours - Gaya
M S Y College
Gaya01.2018
Intermediate - Gaya
Shandhya Mohan H/S
Gaya01.2015
Matriculation - Kanchan Pur
Dr Rampayare H/S
Gaya01.2013
Skills
Customer Matrix
Material Handling
Cash Reconciliation
Team Management
Inbound
Operations management
Performance monitoring
Client communication
Workflow management
Loss prevention
Team motivation
Work planning
Daily workflow improvement
Account management
Data analysis
Certification
PGDCA
Interests
Study, Cricket playing
Timeline
DC Operation (Team Lead)
Delhivery Limited
09.2022 - Current
Station Manager
Shoora Retail Pvt.Ltd (Amazon)
02.2022 - 09.2022
Team Leader
Creativity at Best Technology Pvt. Ltd (Flipkart)
10.2021 - 01.2022
Hub Operation (Team Lead)
Instakart Service Private Limited (Flipkart)
09.2018 - 10.2021
CSC Operator
Common Service Centre
07.2017 - 08.2018
Intermediate - Gaya
Shandhya Mohan H/S
Matriculation - Kanchan Pur
Dr Rampayare H/S
Graduation BA Honours - Gaya
M S Y College