Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Disclaimer
Personal Information
Languages
Timeline
Generic
Arvind Kumar Modi
Open To Work

Arvind Kumar Modi

Hyderabad,TG

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior System Engineer IIISubject Matter Expert (SME)Senior Process Associate – AR & SME Quality AnalystSenior Process Associate – AR (RCMS)Process Developer – Accounts Receivable

Work Type

Full Time

Location Preference

Hybrid
Location: Hyderabad, TG, IN
Open to relocation: Yes

Salary Range

90000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company Retreats

Summary

Results-driven Incident Manager, Quality Analyst, and Reporting Specialist with 16+ years of experience in Healthcare and IT operations. Proven expertise in incident management (P1/P2), quality auditing, KPI tracking, and ServiceNow reporting. Strong ability to improve operational efficiency, enhance reporting frameworks, and drive process excellence. Adept at stakeholder communication, team mentoring, and delivering high-quality service in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior System Engineer III

ConnxAI Pvt. Ltd.
09.2019 - Current
  • Manage critical incidents (P1/P2), ensuring timely resolution and stakeholder communication
  • Act as Incident Manager, initiating bridge calls and coordinating with cross-functional teams
  • Strengthened incident response process, minimizing resolution delays and improving service reliability
  • Handled escalation emails, ensuring timely responses to critical issues
  • Track and analyze KPIs and service metrics for performance improvement
  • Perform quality audits to ensure compliance with organizational standards
  • Develop and publish weekly, monthly, and annual reports using ServiceNow
  • Enhance report visualization and introduce new reporting trends
  • Enhanced reporting clarity, improving stakeholder visibility and decision-making

Subject Matter Expert (SME)

Apple Car & Limo Services
06.2018 - 06.2019
  • Managed customer calls and coordinated driver dispatch operations to streamline service delivery
  • Resolved Medicaid claim denials to ensure timely reimbursements
  • Executed daily billing using E-Paces for accurate financial tracking
  • Verified customer credentials to prevent fraud

Senior Process Associate – AR & SME Quality Analyst

Promantra Synergy Solutions
03.2016 - 06.2018
  • Managed Accounts Receivable (AR) and insurance claim resolutions
  • Specialized in denial management and coding issues
  • Conducted quality audits, providing actionable feedback to enhance agent performance
  • Mentored new hires, facilitating training sessions to ensure effective onboarding
  • Prepared and shared monthly and yearly reports, highlighting trends and insights for management review
  • Created SOPs and conducted process update sessions

Senior Process Associate – AR (RCMS)

Inventurus Knowledge Solutions
12.2013 - 07.2015
  • Followed up on claims with insurance companies to ensure timely resolution and payment
  • Managed refunds and no-activity accounts to maintain accurate financial records
  • Coordinated with onshore teams for process updates
  • Supported junior team members in skill development to enhance overall team capability

Process Developer – Accounts Receivable

Genpact India
11.2011 - 12.2013
  • Executed collection efforts for outstanding credit balances, enhancing cash flow
  • Coordinated communication with clients to efficiently resolve claims
  • Updated reports and escalated critical issues to supervisors for timely resolution

Process Associate – AR (RCMS)

Inventory Knowledge Solutions
02.2010 - 10.2011
  • Followed up on claims and payments to ensure timely resolution
  • Analyzed pending accounts and escalated issues to facilitate prompt action
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

B.Com - Distance Education

Skim Professional University
Punjab

Intermediate -

Board of Intermediate Education
Hyderabad

SSC -

Board of Secondary Education
Hyderabad

Skills

  • Incident Management (P1 / P2 Handling)
  • Cloud infrastructure
  • ServiceNow Reporting & Data Analysis
  • KPI Tracking & Performance Metrics
  • Quality Assurance & Auditing
  • Advanced Microsoft Excel & PowerPoint
  • Basic Power BI & Data Visualization
  • Process Improvement & SOP Development
  • Team Mentoring & Training
  • Stakeholder Communication & Escalation Handling
  • Healthcare RCM (AR, Denials, Billing)

Certification

Training in Microsoft Excel, Word, SQL, Power BI, Tableau, and PowerPoint (Skilled Nation Program)

Hobbies and Interests

  • Photography
  • Music

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge.

Personal Information

  • Date of Birth: 08/16/85
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Telugu
  • English
  • Hindi

Timeline

Senior System Engineer III

ConnxAI Pvt. Ltd.
09.2019 - Current

Subject Matter Expert (SME)

Apple Car & Limo Services
06.2018 - 06.2019

Senior Process Associate – AR & SME Quality Analyst

Promantra Synergy Solutions
03.2016 - 06.2018

Senior Process Associate – AR (RCMS)

Inventurus Knowledge Solutions
12.2013 - 07.2015

Process Developer – Accounts Receivable

Genpact India
11.2011 - 12.2013

Process Associate – AR (RCMS)

Inventory Knowledge Solutions
02.2010 - 10.2011

B.Com - Distance Education

Skim Professional University

Intermediate -

Board of Intermediate Education

SSC -

Board of Secondary Education

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Arvind Kumar Modi