ARVIND LAKHERA
NEW DELHI
Summary
Dynamic General Manager Operation with extensive experience at Hotel PLAM GREEN Delhi excelling in operations management and staff leadership. Proven track record in maximizing revenue through innovative strategies and sound financial management. Adept at fostering a motivated team culture while enhancing customer relations and driving service excellence.
Overview
20
20
years of professional experience
Work History
General Manager Operations
Hotel PLAM GRREN GT Karnal Road
Delhi
10.2025 - Current
- Daily Operations: Monitoring interconnected workflows across the Front Office, Housekeeping, Maintenance, and Security
- Food & Beverage (F&B): Supervised restaurant, room service, banquet, and bar operations to enhance profitability and maintain hygiene standards.
- Standard Operating Procedures (SOPs): Implementing and auditing strict brand guidelines to ensure product
- Guest Experience & Reputation Management Service Culture: Establishing a hospitality benchmark that prioritizes highly personalized, proactive care.
- Service Recovery: Resolved high-level guest escalations personally, transforming negative incidents into brand loyalty.
- Reputation: Reviewing online travel agency (OTA) rankings, social feedback, and guest satisfaction metrics to direct property upgrades
- Human Resources & Talent Development Executive Hiring: Recruiting, onboarding, and reviewing the performance of key department heads
- Labor Optimization: Structuring shift schedules and training roadmaps to reduce attrition and control payroll costs
- Mentorship: Building an accountable corporate culture while coaching junior managers toward regional leadership paths.
- Statutory Laws: Ensuring the hotel satisfies local employment laws, licensing, and corporate tax regulations.
- Safety Protocols: Directing strict building compliance protocols for health codes, structural maintenance, and fire drills
- Owner Reporting: Generated monthly performance and ROI data updates for stakeholders, providing insights for strategic decision-making.
- Market Positioning: Coordinating with Sales & Marketing to target corporate tie-ups and seasonal demand opportunities
- Managed staff schedules and ensured optimal staffing levels for guest services.
- Developed and implemented marketing strategies to enhance hotel visibility.
- Oversaw daily hotel operations and maintained service quality standards.
Corporate General Manager
Klyde Hotel & Resorts
DELHI NCR
05.2022 - 09.2025
- Extensive Experience in Planning, Supervising and Managing the entire Hotel Sales & Operations, Resource Planning, procurement and maintenance of inventory levels for smooth functioning of all Departments.
- Drove sales and maintained cost controls.
- Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Managed and motivated large teams of staff to deliver against daily operational targets.
General Manager
Rurban village Resorts
Delhi NCR
01.2018 - 12.2020
- Extensive Experience in Planning, Supervising and Managing the entire Food and Beverages Operations, Resource Planning, procurement and maintenance of inventory levels for smooth functioning of all Departments.
- Understood cost control, reviewing P&L statements and providing recommendations to boost profit margins.
- Coordinated daily activity using exceptional organization and planning abilities for smooth-running business operations.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Oversaw daily operations to ensure smooth resort management.
General Manager
Botanix Nature Resorts
GURGAON
07.2012 - 12.2017
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Boosted profit opportunities, analyzing cost, contract performance and risk for corrective action.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
- Grew business by creatively driving sales and maintaining cost controls.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Coordinated polished and professional reception for guests.
- Projected hotel revenue to aid accurate financial forecasting.
- Oversaw daily operations to ensure smooth resort management.
- Managed a diverse team, fostering collaboration and improving staff performance.
- Coordinated guest services to enhance visitor satisfaction and experience.
Hotel Manager
Lemon Tree Hotel
UDYOG VIHAR GURGAON
02.2011 - 06.2012
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
AGM HotelSales
Cambay Groups of Hotels
GURGAON
12.2009 - 01.2011
- Built new business partnerships to drive customer acquisition and generate revenue.
- Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans.
- Used Facebook to promote products and events.
Sr.Sales Manager
Ramada by Hard Rock
Mussoorie
03.2008 - 11.2009
- Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
- Acted as thought leader by gaining respect and trust of consumers and competitors through persuasive writing and presentations.
Banquet Sales Manager
Hotel Lemon Tree
Indore
01.2007 - 01.2008
- Supported the manager in overseeing the different restaurants & banquet functions of the food and beverage areas.
- Assessed event success and uncovered room for improvement through client feedback.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
Banquet Operations Executive
Hotel Holiday Inn
JAIPUR
01.2006 - 12.2006
- Control Staffing Levels and Plan staff schedules according to forecasted Revenue.
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Assessed event success and uncovered room for improvement through client feedback.
Education
Master of Business Administration - Hotel Management
IGNOU
New Delhi, DL01-2008
Bachelor of Science - Science
Garhwal University
Uttrakhand01-2005
Hotel Management - Hotel Management
IHM
Mumbai, MH01-2004
MBA - Hospitality Management
Delhi University
DelhiSkills
- Sound sales management
- Motivational team leader
- Operations management
- Staff leadership
- Customer relations
- Staff training
- Hospitality
- Problem-solving
- Negotiation techniques
- Public Relations
- Profit and loss statements
Personal Information
- Date of Birth: 10/01/81
- Marital Status: Married
Custom
A capable, results orientated general manager with experience of leading high-performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Possessing excellent client facing and configuration skills and highly successful in helping define company direction, achieving goals and optimizing business., Leaded Sports & School Kho - Kho, 1998, 1999, Playing cricket, Painting, Photography, Listening Music, Gardening, English, Hindi
Timeline
General Manager Operations
Hotel PLAM GRREN GT Karnal Road
10.2025 - Current
Corporate General Manager
Klyde Hotel & Resorts
05.2022 - 09.2025
General Manager
Rurban village Resorts
01.2018 - 12.2020
General Manager
Botanix Nature Resorts
07.2012 - 12.2017
Hotel Manager
Lemon Tree Hotel
02.2011 - 06.2012
AGM HotelSales
Cambay Groups of Hotels
12.2009 - 01.2011
Sr.Sales Manager
Ramada by Hard Rock
03.2008 - 11.2009
Banquet Sales Manager
Hotel Lemon Tree
01.2007 - 01.2008
Banquet Operations Executive
Hotel Holiday Inn
01.2006 - 12.2006
Master of Business Administration - Hotel Management
IGNOU
Bachelor of Science - Science
Garhwal University
Hotel Management - Hotel Management
IHM
MBA - Hospitality Management
Delhi University