Arvind Nath
Assistant Manager - Sales & Operations
Gurgaon
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Manager - Sales & Operations
CK Birla Healthcare Pvt Ltd
09.2022 - Current
- Managing Sales and operation of 2 units of CK Birla Hospitals and whole IVF Vertical with team of 40 people
- Responsible for end-to-end Business development for all units and IVF
- Launching new cities with strategic growth plan
- Managing day to day operations and sales to drive conversion
- Implemented new CRM in process to increase efficiency and performance
- City-level seamless customer experience, build SOPS to make smooth process
- Maintain standard patient experience as per company standards
- Managing Pan India single-handedly from scratch and creating supply and fulfilling demand with 95% achievement
- Liaison with multiple teams like – tech, product, marketing, and city ops team to execute daily challenges
- Working on building new demand channels such as doctor referrals, offline referrals, SEO, etc., leading to additional 30% demand
- Managing inside sales function to drive footfalls at clinic and hospitals.
Team Lead
Pristyn care
12.2020 - 09.2022
- Developing category main objectives resulting in maximizing revenue generation
- Managing structure and closing of deals with new customers and repeat business through customer referrals
- Compiling and maintaining comprehensive customer profile
- Producing daily, weekly, and monthly activity reports and forecasts
- Language
- Hindi English
- Managed the city sales and ops single-handedly from scratch and creating supply and fulfilling demand with 95% achievement with team and individual targets
- Planning & achieving Sales Executive wise Volume Target in the category
- Closely Working with cross functional team (Central Operations, Medical Directorate, Insurance, PX etc.) to ensure the smooth service delivery
- Hand holding the customers (patients) throughout their journey.
Area General Manager
OYO
07.2019 - 01.2020
- Responsible for being / maintaining one point communication with Kitchen vendors to run smooth operations
- Trained and maintained the vendors' staff to achieve the high no
- Of orders and to maintain the quality of the food
- Lead, mentored & monitored the performance of the team, ensured to achieve superior results
- Organized meetings with vendors on a weekly basis for the business growth and to discuss the latest updates and challenges they are facing with the process and encouraged team mates to perform better from the last day
- Successfully maintained key metrics i.e., Cancellation, Food Ratings, Stock out, Kitchen Hygiene, etc
- Stood third runner up in the Agneepath campaign organized by company in PAN India.
Sr. Associate
Zomato Media Pvt Ltd
02.2017 - 07.2019
- Functioned as One-point communication for customer, business partner, HO, and team for all information about logistic performance
- Lead mentored & monitored the performance of the team to ensure efficiency
- Addressed & resolved customer queries & complaints for high customer satisfaction
- Consistently engaging with customers to resolve their queries and complaints
- Provided overall consultation service to a restaurant about the business growth path with the help of Zomato Products
- Trained, maintained and executed Zomato SOPs for the clients and the team Organized time and work route and call cycle planning (PJP) for maximum coverage.
Education
Bachelor of Science - Mechanical Engineering
Uttar Pradesh Technical University
08.2012 - 06.2016
Skills
Inside Sales Management
Center Manager
Operations Management
Hospital Backend operation
Project Management
Sales Strategies
Strategic Planning
Business Development
Call center Operations Management
Business Planning & Expansion
Timeline
Assistant Manager - Sales & Operations
CK Birla Healthcare Pvt Ltd
09.2022 - Current
Team Lead
Pristyn care
12.2020 - 09.2022
Area General Manager
OYO
07.2019 - 01.2020
Sr. Associate
Zomato Media Pvt Ltd
02.2017 - 07.2019
Bachelor of Science - Mechanical Engineering
Uttar Pradesh Technical University
08.2012 - 06.2016