Arvind Sankaran
Mumbai
Summary
Client Servicing and Operations professional with 12+ years of experience in managing end-to-end service delivery, client transitions, onboarding, implementation, and vendor ecosystems across global operations. Proven ability to lead new client setups, stabilize operations, optimize costs, and ensure SLA-driven performance through strong governance, stakeholder management, and process excellence.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Deputy Manager (Ocean Exports)
GEODIS
Mumbai
06.2022 - Current
- Lead end-to-end client servicing and operations delivery for key global accounts across APAC and India.
- Manage client transitions, new account onboarding, and implementation of operating models.
- Coordinate setup of vendors, carriers, CHA, and transport partners for new clients.
- Oversee contract negotiation, rate finalisation, and service agreements.
- Ensure smooth go-live and stabilisation of new client operations.
- Drive SLA adherence, service quality, and performance governance.
- Act as primary interface between clients, vendors, and internal stakeholders.
- Partner with clients to understand operational requirements and implement customised solutions.
- Manage invoicing, settlements, and financial controls.
- Prepare management dashboards and performance reports.
- Lead service optimisation initiatives and resolve escalations through continuous improvement.
Maersk India Pvt Ltd
Customer Experience Partner
Mumbai
08.2021 - 06.2022
- Led client account setup and operational integration for key enterprise customers.
- Managed onboarding of new logistics vendors and service partners.
- Implemented customer-specific workflows and service standards.
- Handled contract compliance and performance monitoring.
- Supported pricing, renewals, and negotiation activities.
Assistant Manager Operations
Schenker India Pvt Ltd
Mumbai
12.2019 - 08.2021
- Managed transition of new customers into operational systems and delivery teams.
- Designed onboarding playbooks and process frameworks.
- Led vendor selection, onboarding, and performance governance.
- Negotiated contracts and pricing with service providers.
- Ensured operational readiness before go-live.
- Monitored KPIs, cost controls, and profitability.
Assistant Manager Operations
Bolt Cargo Pvt Ltd
Mumbai
08.2019 - 11.2019
- Led setup of new client operations including vendor onboarding and documentation.
- Managed procurement of logistics and services.
- Negotiated service contracts and commercial terms.
- Handled client implementation timelines and delivery readiness.
Ocean Freight Specialist
Damco India
Mumbai
12.2016 - 08.2019
- Supported client onboarding and transition projects.
- Coordinated vendor contracts and SLA frameworks.
- Participated in client pitches and solution design.
- Managed end-to-end service delivery for strategic clients.
Delivery Specialist
Aon Hewitt
Mumbai
03.2016 - 11.2016
- Supported payroll client transitions and implementation.
- Conducted quality checks and compliance audits.
- Handled client queries and service stabilisation.
Process Expert
Maersk GSC
Mumbai
06.2012 - 02.2016
- Supported transition of global processes into shared services.
- Implemented standard operating procedures and governance models.
- Led training and knowledge transfer programs.
Education
PGDBM - Supply Chain Management
Welingkar
01-2018
BBA - Banking And Insurance
Sydenham Collage
01-2011
Skills
- Client Transition & Implementation Management
- Vendor & Partner Relationship Management
- Commercial Management
- Service Delivery & SLA Governance
- Operations & Process Optimisation
- Stakeholder & Client Relationship Management
- Team Leadership & Capability Development
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Certification
GNIIT (MIS) – NIIT
Timeline
Deputy Manager (Ocean Exports)
GEODIS
06.2022 - Current
Maersk India Pvt Ltd
Customer Experience Partner
08.2021 - 06.2022
Assistant Manager Operations
Schenker India Pvt Ltd
12.2019 - 08.2021
Assistant Manager Operations
Bolt Cargo Pvt Ltd
08.2019 - 11.2019
Ocean Freight Specialist
Damco India
12.2016 - 08.2019
Delivery Specialist
Aon Hewitt
03.2016 - 11.2016
Process Expert
Maersk GSC
06.2012 - 02.2016
PGDBM - Supply Chain Management
Welingkar
BBA - Banking And Insurance
Sydenham Collage