Arvind Saxena
Hybrid Cloud Administration and IT Infrastructure Operations, Datacenter Management, and Technical/Product Support and Information Security
Bengaluru
Summary
As an accomplished IT professional, extensive expertise exists in Hybrid Cloud Administration and IT Infrastructure Operations, Datacenter Management, and Technical/Product Support and Information Security. Highly skilled in strategizing and implementing initiatives to optimize technology, reduce costs, and improve operational efficiency. Exceptional leadership skills have led cross-functional and multi-cultural teams to deliver reliable and highly available production environments for Tier-1/2 customers on a global scale. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
General Manager Operations
Ubona Technologies Private Limited
Bangalore
01.2021 - Current
- Effectively manage daily infrastructure operations, balancing budget and costs while enhancing IT infrastructure standards, policies, and procedures. Excel in overseeing hybrid clouds, product support, client management, customer support, NOC support, Level 1/2 support, and information security.
- Coordinate and performed ongoing technical operations and hybrid cloud management, skillfully evaluating co-location facilities, cloud computing, and outsourced services. Exhibit hands-on expertise in AWS EC2, S3, VPC, ACM, LB, Guard Duty, Security Hub, Cost optimization, SNS, Cloud Watch, Cloud Trail, Security Group.
- Established and maintain IT Security Policies and Procedures compliant with PCI-DSS/VAPT and ISO 27001, SOC2 Type 2, leading to successful audits by Tier 1 clients. Diligently supervise and set up highly efficient team to manage customer applications and products.
- Lead Telco operations and management, driving Telco implementation, including IP Telephony, SD-WAN, GPL Asterisk, Sangoma NSG, PRI, and SIP trunk, achieving exceptional results.
- Introduced new methods, practices, and systems to reduce turnaround time
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
Senior Manager Operations
SYNIVERSE TECHNOLOGIES
Bangalore
01.2010 - 04.2020
- Successfully managed Application Operations (AO), Cloud Operations, Product Support, and Client Management. Provided leadership in Product/Project Management and played critical role in coordinating with engineering, customer support (CS), NOC Support, and Level 1/2 Support.
- Operations/Project Management: Instrumental to launching Mission critical messaging hub with GSM OC connectivity compliant for VODAFONE covering Vodafone 22 properties, led implementation of tier-1 enterprise customers on Messaging hub and set up level2 and level 3 support team.
- Cloud Operations: instrumental for coordinating with cloud operation to provide 24/7 High available and Scalable services and interacting with Sysadmin, Network and DBAs. Led Solution development for PCN cloud operation and was key decision-maker in providing Communications Platform-as-a-Service) and Messaging-as-a-Platform evolution.
- Application Operations: Directed high Revenue solutions deployments on/off-premises. Led Application/Cloud Operations & Support, diverse, multi-cultural, cross-functional teams across geography (USA/EMEA/CALA regions).
- Technical Support: Diligently supervised customer escalations quickly and effectively around globe from large enterprise customers, including Director and C-level executives, leading to high customer retention (over 97%).
- Customer/Client Support: Supervised/Interacted with Tier-1 Customers like AT&T/Sprint/Vodafone, MTN and involved in customer issues resolution.
- ITIL Process: guided change, incident, SLA, product, and customer support management and Coordinated with Product/ Program, Conceptual Architecture Design and Development Teams for software releases.
- Agile Transformation and institution of Scaled Agile: contributed to Product, Operations, and Development leadership teams, instituted Agile Scrum, Scaled Agile and Kanban process, and organized teams for adoption. Participated in customer Program Increment Planning.
- Delivery Management: Managed delivery team to ensure timely and accurate customer deliveries, built positive and productive working relationships with customers and made critical business decisions to meet customer expectations.
- Trained and guided team members to maintain high productivity and performance metrics
Manager
Verisign Services India Pvt Ltd
09.2006 - 01.2010
- Administered (with hands on) Level 2 and Level 3 Application Operations and product support teams while supervising Datacenter operations and Customer support
- Expertise in Root cause analysis and SLA/Incident management has been instrumental in driving success of multiple large-scale business systems on Inter-Carrier Messaging Hub (ICSMS/MMS) platform
- Strong focus on ITIL process, Conducted thorough root cause analysis and reviewed system health to improve customer experience
- By streamlining RCA process and collaborating with technical organizations such as O&I, Development, DBA, and Network Operations, I have successfully collected, synthesized, and summarized research, corrective actions, and lessons learned
- Passion for automation has been critical in ensuring seamless operations
- Actively involved in automation, regression, and disaster recovery scheduled drills
- Liaison between customer-facing and technical departments, Played pivotal role in resolving and supporting teams on high-profile customer issues reported within SLA
- Dedication to client management is reflected in ability to carry out technical impact discovery and create analysis reports on complex outages, service degradations, and high-profile customer issues for multiple large-scale business systems
- Relentless pursuit of excellence, I continue to drive success and achieve outstanding results.
Manager Infrastructure
Systems Inc Acquired by Cisco
Bangalore
09.2003 - 09.2006
- Pivotal in setting-up US & India Data Center, entailing remote installation
- Spearheaded team, monitoring network operations across India; experience in setting-up Amazon Cloud Set-up in production platform
- Overall, in-charge of 24x7 Network and Product operations of July Systems Data centers and Network Operation centers
- Defined process and policies for Backup, Shift Reporting System, Domain and Network access policies and Security/inventory management
- Defined and Developed KPI and metrics
- Instrumented automation for capturing KPI matrix.
- Responded to and remedied critical issues that could not be addressed by technicians
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Tested network's performance and created strategies to maintain integrity of overall infrastructure
Education
Master of Arts - Economics
Rani Durgavati Vishwavidyalaya
Jabalpur 07.1994 - 07.1996
Skills
Hybrid Cloud Administration
undefinedCertification
Hybrid Cloud Operations, IT Infrastructure, Data Centre Management, IT service management, Google Workspace, End User Device Management, Vendor management, Budgeting and cost management, Service Management, Incident tracking and reporting, Team management, ITIL framework and AWS.
Additional Information
- HONORS & AWARDS , Syniverse Brand All-Star Awards 2020 Multiple Technical Excellence and Syniverse Way-to-Go awards 2019. Multiple Syniverse Above and Beyond Awards 2018. VeriSign VM3 What Matters Awards 2006. July Systems Star Performer Award 2005
Timeline
General Manager Operations
Ubona Technologies Private Limited
01.2021 - Current
Senior Manager Operations
SYNIVERSE TECHNOLOGIES
01.2010 - 04.2020
Manager
Verisign Services India Pvt Ltd
09.2006 - 01.2010
Manager Infrastructure
Systems Inc Acquired by Cisco
09.2003 - 09.2006
Master of Arts - Economics
Rani Durgavati Vishwavidyalaya
07.1994 - 07.1996
Similar Profiles
DHANDAPANI MDHANDAPANI M
Senior Site Reliability Engineer at Ubona TechnologiesSenior Site Reliability Engineer at Ubona Technologies
Manas Danda Jaya Venkata Satya ManikantaManas Danda Jaya Venkata Satya Manikanta
Service Delivery Engineer at Ubona TechnologiesService Delivery Engineer at Ubona Technologies
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited