MS OFFICE
ANU SCARIA
GENERAL MANAGER OPERATIONS
WAYANAD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
3
3
Languages
Work History
GENERAL MANAGER OPERATIONS
Brahmagiri Development Society
04.2017 - Current
- Managed a diverse team of professionals, fostering a positive work environment.
- Formulated policies and procedures to streamline operations.
- Developed strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses
- Analyzed market trends and competitor activities to create competitive advantages.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members..
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant General Manager of Operations
Brahmagiri Development Society- Malabar Meat
04.2014 - 03.2017
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed senior-level personnel working in marketing and sales capacities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Project Manager
Brahmagiri Development Society- Malabar Meat
08.2008 - 03.2014
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives
- Monitored progress against schedules, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Managed projects from construction to commission.
Unit Manager
ICICI Prudential Life Insurance Company Ltd
11.2006 - 07.2008
- Increased policy sales by implementing innovative marketing strategies and providing exceptional customer service.
- Led a successful sales team by providing ongoing training, support, and performance evaluations.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed and maintained strong relationships with clients, resulting in a high level of retention and referrals.
- Mentored junior sales representatives, sharing best practices for lead generation and closing sales effectively.
Education
MBA - Finance, HR And Marketing
University Of Calicut
Calicut 04.2001 -
BBA - Business Administration And Management
University Of Calicut
Sulthan Bathery- Wayanad 04.2001 -
Skills
Administration
Human resource Management
Business Development
Account Management
Customer Relationship Management
Vendor Sourcing
Contract Negotiations
Branding
Project Management
Distribution Management
Product Development
Software
TALLY
Timeline
GENERAL MANAGER OPERATIONS
Brahmagiri Development Society
04.2017 - Current
Assistant General Manager of Operations
Brahmagiri Development Society- Malabar Meat
04.2014 - 03.2017
Project Manager
Brahmagiri Development Society- Malabar Meat
08.2008 - 03.2014
Unit Manager
ICICI Prudential Life Insurance Company Ltd
11.2006 - 07.2008
MBA - Finance, HR And Marketing
University Of Calicut
04.2001 -
BBA - Business Administration And Management
University Of Calicut
04.2001 -